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Mohamed Alshehhi, Branch Manager

Mohamed Alshehhi

Branch Manager·DEWA

United Arab Emirates

Master's degree, Executive Masters of Business Administration

Work experience

Total years of experience: 30 years, 7 months

Branch Manager

April 2010 - Present

DEWA

Dubai, United Arab Emirates

April 2010 - Present

Handle and manage daily operations, and involving in development committees to enhance the work in DEWEA

Company industry:
Electric Power Production & Transmission
Job role:
Customer Service and Call Center

Assistant Branch manager

July 2007 - April 2010

ENBD

Dubai, United Arab Emirates

July 2007 - April 2010

to focus on the Branch Sales Target as well as the staffs, identify new business opportunities, achieve high levels of customer satisfaction, Achieve acceptable risk rating by adhering to bank operating policies and procedures, interact with product development team to provide feedback on the local market dynamics, work closely and efficiently with the other sections of the organization to align on overall business goal, work effectively and efficiently with branch staff to ensure superior branch operations and services delivery, resolve complex customer’s complains and analysis route cause. I always was ensuring clarity & simplicity among the staff, identify and reward high performer and work closely with the team and support them by promotion, rewards, and recognition

Company industry:
Banking
Job role:
Customer Service and Call Center

Warrent Officer

September 1995 - April 2007

Armed Forces

Abu Dhabi, United Arab Emirates

September 1995 - April 2007

1- checking staff attendance, staff work, staff personnel files, and receiving/sending mails
2- Managed the unit transportation (Army), this included managing and maintenance of all vehicles.
3- Worked as a communication technician in the army (Radio Frequency Technology), working as a technician in the fields of programming and repairing radios

Company industry:
Military & Defense
Job role:
Administration

Education

HCT Dubai Men’s College

December 2011

December 2011

Master's degree, Executive Masters of Business Administration

United Arab Emirates

GPA (point): 3 out of 4

GPA (point): 3 out of 4

HCT Dubai Men’s College

June 2008

June 2008

Bachelor's degree, Financial Services

United Arab Emirates

GPA (point): 3.75 out of 4

GPA (point): 3.75 out of 4

Distinction with honor

Lewes Tertiary College

July 1998

July 1998

Diploma, Engineering

United Kingdom

Skills

Customer Feedback
Expert
Customer Feedback
Expert
Daily Operations
Expert
Daily Operations
Expert
Customer Focus
Expert
Customer Focus
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Business Development
Expert
Business Development
Expert
Sales & Marketing
Intermediate
Sales & Marketing
Intermediate
Client Relationship Management
Expert
Client Relationship Management
Expert
Team Management & Strategic Planning
Expert
Team Management & Strategic Planning
Expert
Procedural Compliance
Expert
Procedural Compliance
Expert
Customer Feedback
Expert
Customer Feedback
Expert
Daily Operations
Expert
Daily Operations
Expert
Customer Focus
Expert
Customer Focus
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Business Development
Expert
Business Development
Expert

Languages

Arabic
Expert
English
Expert
Urdu
Beginner