Export Sales Supervisor
Fine Higinic Holding
Total years of experience :10 years, 3 Months
• Create, build and enhance relationships at major OEM customers.
• Create and negotiate Global Contracts with major OEM customers.
• Opening new markets to expand the sales and profitability
• negotiating terms of payment and delivery (on the phone, via e-mail)
• Create and maintain company standard price lists
• processing orders received by telephone and e-mail
• Handling enquiries, queries on sales invoices
• sales negotiations, dealing with complaints
• preparing customer quotations
• completing export documentation
• Selection of appropriate method of delivery and liaison with carriers
• providing pre & after sales service
• Handle customer complaints, questions and issues.
• Build a long-term business relationship with clients.
• Monitor competitors, market conditions and product development.
• Aware of AFRICA regulations and requirements
Manage Exports, International Trade, Customer Service & support Business Development.
Potential customers Identification and Development.
Develop and maintain customer database.
Develop and make presentations of company products and services to current and potential clients.
Contribute to the achievement of the budget objectives meet individually assigned objectives in order to enhance company’s market share.
Develop sales proposals and present sales contracts.
Respond to sales inquiries and concerns by phone, electronically or in person.
Ensure customer service satisfaction and good client relationships.
WMS administrator, Control Hold & release process, investigated for any discrepancies/issues in system, Also between physical & system inventory.
• Audit the system to find the causes of record inaccuracy & eliminate them.
• Discuss in details performance & issues with P&G representatives related to its inventory & logistics processes in DDS daily meeting.
• Updated Master data, SPS, pack Qty. & expiry (stop ship /shelf life) for all SKUs.
• Prepared monthly expiry, damages, orders accuracy, & RPN reports.
• Monitored Inventory with Exceed System "WMS".
• Assist in Cycle Counts.
• Deal with internal and external customers complains from W/H and Distribution.
• Monitored KPI's scores vs. agreed business plan targets.
• Follow through Shipping, Receiving, Picking orders status & accuracy.
• Manage inventory levels / turnover to clients Like P&G, Pepsi, Nestle, Marks &Spencer, Land Mark, Universal and Shell.
• Continuous improvement & eliminated wastes to all agility processes according to lean six sigma methodologies.
• Used CAPA system & other quality tools to investigate customer complaints & improve our processes & services.
• Accomplished Quality Standards in Warehouse with P&G representative.
• Implemented inventory strategies.
• Upgraded SOPs & technical standards.
• Supervised WH Housekeeping, health and safety requirements are met.
• Backup Agility Customization site administrator.
International Transport and Logistics, offers a balanced combination of Supply Chain and Logistics.