MOHAMED AMINE NASSIFI

• Handled switchboard operations by answering and redirecting a high volume of incoming calls, taking messages, and providing accurate
information to patients and families. Served as the first point of contact at reception, welcoming patients, verifying appointments, and guiding them
to the appropriate departments. Registered and admitted patients, created and updated medical records, and ensured all administrative
documentation was properly completed. Managed billing procedures, processed payments, issued invoices and receipts, and handled insurance
related documentation when required. Maintained continuous communication with doctors and medical staff regarding patient admissions and
scheduled surgeries, particularly coordinating overnight cases and preparing files for morning operations. Ensured smooth information flow
between patients, families, and healthcare professionals while maintaining confidentiality and professionalism at all times.

• Managed sales and client relationships for car and hotel insurance, providing tailored coverage solutions and preparing quotations. Handled inbound
and outbound calls to prospect new clients, follow up on leads, and promote insurance products. Advised customers on policy details, negotiated
terms, closed sales deals, and ensured high levels of customer satisfaction. Maintained client records, processed policy documentation, and
supported basic claims follow-up.

• Worked as a Call Center Agent in the insurance sector, handling inbound and outbound calls, assisting clients with policy information, processing
basic claims requests, and providing customer support. Developed strong communication, problem-solving, and sales skills while ensuring high
customer satisfaction.