Senior Learning and Development Supervisor
Nahdi Medical Company
مجموع سنوات الخبرة :18 years, 3 أشهر
Company Profile:
• Nahdi Medical Company is the largest retail pharmacy chain in the Middle East and North Africa. http://www.nahdi.sa/about/?lang=en
Highlights:
• Recognized as one of the best project managers in Nahdi Training Academy - Designed the Future Pharmacist Program, a unique program for preparing pharmacy students for the market, Q4 2015.
• Managed the Induction Training Unit and trained 500 newly engaged pharmacists on various topics including community pharmacy practice, social styles, infant milk formulas, pharmacy OTC sales and pharmacy management, Q1-Q4 2015.
• Designed the Mentor’s Guide Book to support pharmacy mentors in training newly engaged pharmacists, Q1 2015.
• Designed and implemented the Start Training program, Q1-Q4 2014.
• Received a certificate for valuable contribution in reaching the company milestone of 800 pharmacies in operation - designed and implemented training program for pharmacy technicians across all cities in KSA, 2014.
• Recognized for outstanding performance in the Business Support Unit, 2013.
• Designed the training program for medical insurance dispensing - designed the program and trained 900 community pharmacists across company branches, 2013.
• Designed a training program - I cannot prevent Diabetes - for creating public awareness as part of the company’s corporate social responsibility (CSR) initiative, 2012.
Key Responsibilities:
• Design training programs to address development requirements of various categories of employees - pharmacists, pharmacy assistants, pharmacy technicians and skilled workers - in order to achieve continual improvements in performance.
• Coordinate with functional managers in conducting training need analysis and identifying core areas for providing structured and focused training modules.
• Coach pharmacy professionals employed by the company in adopting world industry best practices in community pharmacy to enhance the company’s brand image and reputation.
• Support the company’s business development program for expansion of the network of community pharmacies by training pharmacy staff to meet growing manpower needs.
• Design and implement induction training programs for newly engaged employees to build required skills and competiveness in pharmacy management, pharmacy dispensing, customer service and best operational practices.
• Design training programs for pharmacy degree and diploma students from universities and colleges to meet requirements of clerkship rotation programs.
• Conduct training sessions on various topics including patient communication in the pharmacy, social styles, community pharmacy practice, front office management, milk formulas and breast feeding and project management.
• Conduct train-the-trainer programs to build and sustain a pool of trainers, mentors and receptors for various training programs and modules.
• Contribute to corporate programs for revamping processes, systems, policies, procedures and controls to achieve international standards of quality, performance and productivity.
Highlights:
• Led store #1152 to the achievement of best pharmacy award in sales, 2011.
• Won an award for best research on milk formula products, 2010.
Key Responsibilities:
• Provided overall direction and control to the operations of 3 pharmacy stores ensuring efficient implementation of strategies to achieve all predefined objectives.
• Monitored and assured adherence to all statutory requirements for dispensing prescription drugs and conducted audits to ensure consistent quality of service.
• Provided guidance and support in ensuring proper storage and handling of different categories of drugs and pharmaceutical products and in controlling inventories to achieve optimum stock levels.
• Implemented sales strategies to achieve targets for products like infant milk formulas and OTC products through various promotional programs.
• Supervised staff in all customer dealings ensuring prompt and courteous attention, response to requests and queries, clear communication on medication related issues to achieve customer satisfaction.
• Identified training needs and coordinated with the corporate training and development department for delivering appropriate training programs to staff.
• As a Pharmacy Mentor, provided required training to newly engaged pharmacists posted to the branch, guiding them in acquiring prescribed skills and knowledge.
• Participated in corporate programs for reviewing and updating processes, policies and procedures to improve overall productivity and performance of the organization.
Key Responsibilities:
• Worked closely with medical and nursing staff in planning chemotherapy programs for cancer patients in order to maximize the benefits of drug therapy while trying to minimize toxicities.
• Participated in preparation of chemotherapy drug doses as per the treatment plan for each patient and conducted required safety checks.
• Educated patients on chemotherapy including expectations during treatment, side effects of treatment and ensured that medication was given at the right time and dosed correctly.
• Reviewed the patient’s current list of medications to identify possible worrisome interactions with chemotherapy drugs and provided guidance on managing such interactions.
• Monitored inventory of chemotherapy drugs to ensure optimum stock holdings and assured compliance with all prescribed storage and handling conditions.
• Trained the oncology hospital team on new generation of oncology drugs including applications, side effects and management of treatment plans.
Grade: Very Good with Honors Degree MEMBERSHIPS: • Professional Member (Association for Talent Development – ATD) • International Member (American College of Clinical Pharmacy – ACCP) • Member (The Art and Science of Coaching Academy)