Retail Banking Collection Head
National Bank of Egypt
Total years of experience :20 years, 1 Months
• Manage the business risk and control process in accordance with current and future bank regulatory and government policy issues as they relate to compliance, risk and control.
• Developing credit policies to minimize the risk and maximizing the profit.
• Coordinate for the unit RCSA and ensure that tests cover all items within the unit.
• Review, edit, and update collections manuals when necessary.
• Review, discuss and update all policies to be compliance with CBE Central Bank of Egypt regulatory.
• Analyze and forecast product performance and capacity planning.
• Review products collections expenses and control them within the acceptable range through feed back across all products and based on MIS development of a product will be communicated to the senior management.
• Direct the overall collection operations to ensure that the product portfolio quality and credit losses are maintained within established norms and to maximize credit recoveries through the appropriate legal and collection strategies within a well controlled environment.
• Track credit agencies portfolio performance and monitor delinquent accounts.
• Share in forecasting monthly flows.
• Review problem accounts routed from agencies' supervisors (per established guidelines) to explore additional opportunities for recovery or problem solving.
• Good balance between risk parameters and business objectives.
• Assess and ensure outsourced population job satisfaction.
• Manage credit agency supervisors & agency coordinators productivity.
• Responsible for the training and development of collectors to ensure that the collection function is executed effectively and professionally.
• Ensure full coverage of credit agency portfolio - review high risky accounts.
• Monitor supervisor's effectiveness - sample checking supervisory work.
• Negotiate and approve repayment schedules for customers who have financial difficulty in meeting their monthly obligations.
• Develop, implement, review and refine collection MIS to measure the effectiveness of collection strategies, productivity and efficiency.
• Manage the FTE and operating expenses within budget.
• Responsible for the quarterly audit and controls.
• Identify the “As-Is” state of organization’s awareness and competence levels;
• Understand the difference between awareness, training and education;
• Build and maintain a comprehensive awareness and competence program, as part of an organization’s information security program;
• Identify awareness, training and competence needs, develop a training plan, and get organizational buy-in for the funding of awareness and competence program efforts;
• Select awareness, training and competence topics;
• Find sources of awareness and training materials;
• Implement awareness and training material, using variety of methods;
• Evaluate the effectiveness of the program;
• Understanding and overcoming the obstacles to success;
• Update and improve the focus of technology and organizational priorities change; and
• Create an effective social engineering assessment program.
• Perform and conduct security checks, risk controls on physical and logical access on bank branches and the third parties.
• Directs and/or performs reviews of internal control procedures and security reviews on branches and third parties.
• Follows up on audit findings to ensure that management has taken corrective action(s).
• Assists and trains the employees.
• Manage and ensure that our security awareness program, materials and exam meet all industry regulations, standards, and compliance requirements based on PCIDSS and ISO27K standards.
• Perform and conduct security checks on physical and logical access on bank branches and the third parties.
• Review and drive improvements to the society’s policies, procedures, training materials and guidance relating to the Society’s information security arrangements.
• Prepares audit finding reports and working papers to ensure that adequate documentation exists to support the completed audit and conclusions.
Formulate the strategy, annual business plans, policies and procedures of the Credit Risk, to support organizational business strategy.
Keep the Head of Risk Management informed of significant credit risk related issues that may jeopardize the achievement of the Bank's goals.
Design effective systems & procedures & reviewing & editing it continuously.
Develop the periodic reports.
Ensure that the section's business plans are within agreed budgets and timescales. Provide timely, accurate and complete progress reports to the Head Risk Management on the same.
Direct the RCSA, Risk Controls Self Assessment.
Reviewing all legal articles with legal and write the recommendations.
Reviewing the fraud cases and prepare the final verdicts to be approved by top management
Identify, develop & control the risk indicators.
Design plans to reduce & control the main risks.
Analyzing the data & preparing internal memos for any potential risks.
Review and revise the existing policies and procedures for the business relevant to credit risk in light of changing market conditions based on leading practices and regulations and guidelines to ensure that a sound environment for identifying, assessing, measuring, monitoring and controlling credit risk is in place.
Coordinate with Credit Committee regarding the overall credit portfolio management of the Bank.
Developing the operational procedures for improvement the MIS unit, credit policy, collections and recovery plans.
Preparing sector's RFPs
Direct the overall collection operations to ensure that the product portfolio quality and credit losses are maintained within established norms.
Maximize credit recoveries through the appropriate legal and collection strategies within a well controlled environment.
Coordinate for the unit RCSA and ensure that test covers all items within the unit.
Review, edit, and update collections manuals when necessary.
Ensure proper control and efficient follow-up on all collections functional areas.
Review monthly collections expenses.
Share in forecasting monthly flows.
Good balance between risk parameters and business objectives.
Manage (Personal, Cards & Auto Loans) collections agencies performance to maintain portfolio quality and to maximize agencies' performance.
Negotiate settlements.
Monitor legal performance.
Ensure execution of verdicts.
Ensure CBE compliance.
Ensure compliance policies communications.
Analyze, review, assess and approve coding new companies to start the retail sales process.
Responsible for handling and supervising Alex Auto loans system booking and Collections MIS.
Investigating fraud cases.
Review and approve the final investigation verdicts and reports.
Managing & directing Citibank’s legal offices that are handling the banks' legal cases.
Auditing & sample checking all the bank’s external agencies residing in Alex on a monthly basis.
Investigate the existed fraud cases that were observed.
Making recommendations to reduce or control risk
Working with traders to calculate the risk associated with specific transactions
Considering proposed business decisions
Conducting statistical analysis to evaluate risk and using statistical software
Reviewing legal documents
Presenting ideas via reports and presentations, outlining findings and making recommendations for improvements
Conducting research to assess the severity of risk
Analyzing a bank's market position and running figures through complex modeling techniques to find value at risk (VAR) measurements
Studying government legislation, which may affect a company, and advising on compliance
Developing contingency plans to deal with emergencies
2 years study in Modern Accounting Certificate
Bachelor degree in accounting Faculty of Commerce