Operations Manager
sizar jewelers factory
Total years of experience :12 years, 6 Months
As a Jewelry Operations Manager, I was responsible for overseeing and managing the operations of a jewelry manufacturing factory. Main duties included smooth functioning of all operational activities, including production, inventory management, quality control, and goldsmith team coordination. I have collaborated closely with various departments, including design, sales, and finance, to optimize productivity, achieve targets, and maintain high-quality standards.
Duties and Responsibilities:
Operational Management:
• Developed and implemented efficient operational strategies to achieve production goals, cost targets, and quality standards.
• Planned, coordinated, and monitored daily operations, ensuring timely execution and adherence to schedules.
• Oversee the production process, from raw materials procurement to finished product delivery, ensuring efficiency, and minimizing waste.
• Implemented quality control measures to maintain consistent product quality and resolve any issues promptly.
• Ensured proper use and practice for the ERP Production system.
• Monitored and analyzed production metrics, identified areas for improvement, and implemented appropriate measures to enhance productivity.
Inventory Management:
• Established and maintained inventory management systems to optimize stock levels and minimize inventory costs for raw materials, gemstones, components and finished products.
• Coordinated the procurement to ensure timely and cost-effective sourcing of raw materials and components.
• Conducted regular inventory audits, identified discrepancies (if any), and implemented corrective actions.
• Analyzed consumption trends and demand patterns to facilitate accurate inventory planning and replenishment.
Team Leadership:
• Supervised, trained, and motivated the goldsmith’s team, ensuring they have the necessary skills and resources to perform their roles effectively.
• Fostered a positive work environment, encouraged teamwork, and resolved conflicts or issues as they arise.
• Conducted regular performance evaluations and provided feedback and coaching to drive continuous improvement.
Collaboration and Communication:
• Collaborated with cross-functional teams, including design, marketing, sales, and finance, to align operational activities with overall business objectives.
• Communicated production status, challenges, and opportunities to senior management and stakeholders.
• Liaised with external vendors and suppliers to negotiate procurements, ensure timely deliveries, and resolve any operational issues.
Health and Safety:
• Ensured compliance with health and safety regulations and promoted a culture of workplace safety.
• Identified potential risks or hazards in the production process and implemented appropriate safety measures.
Procurement:
• Developed and implemented purchasing strategies.
• Managed supplier relations and negotiated contracts, prices, timelines.
• Maintained the supplier database, purchase records, and related documentation.
• Ensured that all procured items meet the required quality standards and specifications.
• Prepared cost estimates and managing budgets.
• Worked to improve purchasing systems and processes.
• Trained new employees in the purchasing process and how to use the purchasing system
Key Project: Rebranding of Jawahir Oman to MAJLIYA - Helped in launching E-Commerce platform - Going live on ERP with the back log.
Major Achievement: Promoted to Operations Manager in seven months based on performance and achievement of goals and objectives.
Accounts Responsibilities :
Administer proper coding and manage invoices and document all processes and systems.
Monitor all account payable checks, prepare invoices for all and prepare updates on all accounts.
Maintain files on all account receivables and update records as required.
Manage monthly journals, update entries and maintain sub ledger for fixed assests.
Perform research, reconcile all bank accounts and resolves all issues in processes.
Prepare reports of payrolls on monthly and fortnightly basis.
Monitor efficient working of HR staff and inform employees of insurance programs and employee benefits.
Prepare and document all taxes and its filing.
Maintain all files and invoices and prepare records of minutes of meeting.
Assist accountants and prepare all financial data and reports.
Evaluate all physical contracts with products and billing plans.
Organize customer contracts and evaluate
Adminitration Responsibilities:
Prepare and maintain company documents and reports.
Make travel arrangements including airline and hotel reservation for employees.
Organize trainings, client meetings, team meetings and events as needed.
Provide operations support and documentation support for Managers.
Monitor and manage expenses within the allotted budget.
Review and approve the expense reports.
Determine the administration issues and resolve them for smooth office operations.
Provide support in preparing project documents, reports and brochures.
Coordinate the administration activities involved in the employee recruitment, performance evaluation and termination processes.
Review and revise the work order for administration staff daily.
Coordinate with inside staffs and outside agencies for daily administrative operations.
Operations Responsibilities:
• Formulate Monthly goals and strategies on day to day operations.
• Review previous day sales and prepare Sales report.
• Make sure that day to day operations are clearly communicated and monitored.
• Assist Managing Director in rolling out procedures.
• Be a point of contact between Sales and Operations Department.
• Formulating policies and procedures and implementing the same focusing on efficiency improvement.
• People management, assigning daily tasks and duties.
• Maintaining healthy employee relations, (conflicts resolving and smooth & clear flow of information)
• Performance management, trainings, thus creating an amicable & transparent environment which helps in appraisals.
• Monitored and improved standards of performance and quality
• Managed a team of employees in a busy work environment
• Facilitated negotiation on the contracts and controlled risk
• Formulated and implemented departmental policies, goals, objectives, and procedures
• Administered and analyzed performance data and other information
• Identified and motivated employees and developed best practice strategy
• Adhered to compliance to Environmental Health & Safety Goals
Accounts Responsibilities:
• Managing Petty Cash, Posting Daily entries in Tally ERP.
• Maintained General Ledgers.
• Reported Monthly P&L to Owner of the company.
Procurement Responsibilities:
• Be a point of contact with key clients and negotiate contracts for Industrial machine supplies.
• To negotiate the payment terms with industrial machine manufacturers.
• Visit machine suppliers as and when required for the purpose of monitoring the quality and performance of machines.
• Coordinate with Technical Team to ensure the machines are assembled as per specifications provided by the Clients.
• Handling general accounts in the absence of Accounts Executive.
Warehouse Responsibilities:
• Maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Responsible for organizing the safe and efficient receipt, storage and dispatch of warehoused goods.
• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and Control inventory levels by conducting physical counts; reconciling with data storage system. Requisitions for replacement.
• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
• Contributes to team effort by accomplishing related results as needed
• Maintain standards of health and safety, hygiene and security in the work environment,
Organizing Visit with clients and other companies.
Presenting Company Profile to potential clients.
Maintaining Accurate Data of company’s day to day operations.
Negotiating Contracts to maximize profitability.
Reviewing monthly performance.
Coordinating with Other Departments.
Maintaining and filing proper and accurate data.
Communication with existing and new clients regarding company operations.
Following up the weekly agenda.
Following up the import consignments and keeping track of transport.
i have got 3.75 GPA in my couple of semesters as well. i have won the second position in demonstration of a business idea in whole university. i am getting 50% scholarship on my tuition fee.
