Hopspitality and Events instructor/lecturer
Tourism college by Laureate vocational international
Total years of experience :26 years, 1 Months
•Trainer and Instructor at hospitality and events diploma department.
- Events planning
- Guest Relation Managment
- Marketing
- Self management
- Feasibility study
- Soft skills
- Business writing
- Registration and database
• Students Mentor
• Developing Training Materials
• Training Programs Assessor
• Supervising the grading process
• Quality Internal Verifier
• Field training
- Putting the company Annual Plan
-Managing Inbound Tourism Department
- Managing The Minamar Hotel in Baharia
- Managing the operations of Select Egypt Nile Cruise
- Supervising the Transportation Department
- supervise Cairo and Luxor branches
- Select and Train the company Tour Guides
- research and develop the knowledge for the tour operators and the tour guides
- history lectures for the tour guides
- KPI reports to the Chairman
- Creating activities and Treasure Hunt Games
- promoting touristic programs
- ticketing
- solving tourists Problem
- Managing tourists invoices
- Oversee all inbound operations
- Managing the Tourists relations
- All company Public relations and customer relation Management
- Giving special tours
- representing the agency in public conferences
and above all creating a good spirit among the team makes a big difference.
• Create and developing training materials with the R&D team
• Recommending the targeted customers
• Prepare the Annual Training budget
• Develop, implement and Monitor training programs according to ISO 29990
• Supervise the Training team and Staff.
• Provide performance feedback to the CEO.
• Assuring quality.
• Evaluate customer satisfaction and developing the public relations
• Managing trainers and experts.
• Lecturer and Trainer for the tourism, heritage
and visitors' engagement programs.
• Supervising translation and publishing for book fairs in GCC
- Planning the visit route for the tourists
- Participate and follow-up in the planning and implementation of events, exhibitions and important activities schedules, develop related future plans and schedules.
- Liaise with visitors and explain the different sections of the Museum; the Gulf history, Islamic civilization, ottoman, Persian monuments and carpets.
- Tour guides training for the Museum
- Supervising the Museum touring schedule
- Guiding the sheikh’s VIP visitors and Delegations to the Islamic Arts section
- Museum education programs for kids and visitors.
- following the ICOM standards.
- Representing the Museums in Seminars
- helping the team in managing mobile exhibitions
- Creating treasure hunt games for the visitors
- Liaise with visitors and school trips at the FBQ Museum to explain the Islamic art and monuments and give special tours to the great car collection.
- Provide ongoing support to the museum director with regard to policies, strategic plans and proposals for future development to achieve the museum vision and mission.
- Prepare and implement educational programs for the museum in coordination with the concerned departments and entities to develop and encourage museums visit.
- Participate and follow-up in the planning and implementation of events, exhibitions and important activities schedules, develop related future plans and schedules.
- Provide ongoing support to the museum director with regard to policies, strategic plans and proposals for future development to achieve the museum vision and mission.
- Develop and implement policies, procedures and processes for the museum.
- Prepare necessary studies and research to promote the museum.
- Attend conferences and meetings locally
- Prepare annual reports on the museum activities and achievements.
o Direct the activities and productivity of Tourism department
o Supervise Minamar hotel and Amalia Cruise Ship
o Provide training and guidance for Staff and tour Guides.
o Delegate duties such as typing, copying, and scanning.
o Create Touristic Schedules and tours to different Museums in Egypt
o Creating the Sales Plan and setting targets
o Support the organization's strategic Alliances and Partnership.
o Ensure performance goals are met and set.
o Participate in strategic planning.
o Represent the organization to the public, key stakeholders and business partner.
o Help create budgets and track expenditures.
o Customer Service and Handling problems.
- Tour guide at ministry of Tourism # 5407 year 2001
to guide in all the historical places and arts in Egypt (Museums, temples, Pyramids, Churches and Mosques etc.) for all types of visitors).
- worked for more than 5 local agencies and international agencies:
1- Travco: Africa Adventure Company AAC (kindly check the tour report of 2010)
2- Thomas Cook: Thomas Cook Holidays
3- Medi Travel: APT and Nature encounters
4- Creative Travel: Yalla Tours and ASA Tours
5- MG Travel: Travel in Style
6- Egy-Thai: Egy Thai
7- Astra Travel: Conferences and events
8- Excel Travel : Imagine Cup Event - Microsoft
9- Select Egypt: Safari Egypt and Online clients
• Assesses the implementation of the Control Plans on the tours.
• Build cost and pricing models for new markets
• Allocates Quality Control personnel to the various tours.
• Supervises the tours and the tour operators, guides, leaders and drivers
• Oversee the tourist satisfaction level
• Evaluates the qualifications of company staff.
• Training sessions for the New tour guides
• Managing special tours and VIPs
o Lecturing in the Tourism Department, Tourism studies, Sales, Marketing, Media and Tour Guidance.
o Lecturing the qualifications of tour guides program
o Training the Omani guides in Museums, Mosques and Castles
Training the tour guides how to deal with visitors from different cultures
- soft skills
- islamic history
- cultures
- arts
Managing and guiding Japanese groups allover KSA
guiding groups in all above mentioned countries
Cairo Opera House
- college training
- Preparing for Opera Aida Luxor '97, Giza "98, Giza "99
- Assists Top VIP and the Presidential Compartment
- Registration Desk
- Assisting and guiding guests in the venue
Cairo International Film Festival "98 "99 "00
- Admin
- Meet and Assist
- Rooming Guests
- Tour Guide
- Press conferences
Religious thoughts at the Eastern Desert in Ancient Egypt. representing the practiced cult in the eastern desert though out the ancient Egyptian civilization. the thesis shows the main areas that could be great touristic attractions.
Basliophoric Names in the Old Kingdom and a study of the local saints in Ancient Egypt.
4 years university studding history, art, archaeology, Tourism, heritage, photography, Museum studies (Pharaohnic and Islamic Museums). a full study of Ancient Egyptian, Coptic and Islamic History and archaeology.