Reception Manager
Bin Hamoodah Auto
Total years of experience :9 years, 4 Months
Overseeing the front desk and ensuring to achieve the clients satisfaction.
Ensuring that the front office team ore wearing correct uniform in line with company standards and their name badges.
Having a thorough knowledge of all systems and procedures used with in Front Office so that I am able to give decisive direction and supervising to the team.
Welcoming the clients in a courteous and helpful manner.
Handling any client complaints or problems promptly and making sure that all resolved and unresolved problems are reported.
Maximizing the revenue where possible by means of up selling and occupancy.
Making sure the reception health and safety is kept up-to-date.
Maintaining office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
Daily follow up for the customer's visit survey reports to adjust any remarks on the process and to achieve the targeted CSI.
Updating calendars and schedule meetings.
Very good command of English .
MS Office .
Strong Planning & Organizing Skills .
Excellent Writing and Reporting .
Ensure that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction.
Bring customer complaints to a swift, efficient and cost-effective conclusion ensuring a fair customer outcome whilst following company and regulatory policies and procedures.
Ensure vehicle is received efficiently and in a professional manner, to assure customer that his vehicle is in safe hands.
Ensure proper delivery of the vehicle to the customer.
Daily follow up for the customer's visit survey reports to adjust any remarks on the process and to achieve the targeted CSI.
Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations.
Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
Manage inward goods, checking quantities, dispatching goods, and receipting invoices .
Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager.
Report on manpower overruns or shortfalls.
Ensure adequate maintenance of tools, equipment, and other materials in the Service Area.
Work with the Operations manager to respond to client's requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify
appropriate course of action.
Develop and implement systems to record, file and store information pertaining to client enquiries.
Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
Promote a Health and Safety culture within the business.
Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
Receive and review feedback from customers and follow up to ensure customer satisfaction.
Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances, and initiating corrective actions.
Follow up closely during implementation.
Perform write-up of job card, this will include entearing the customer information: name, address, telephone numbers date and description of customer concerns. Make preliminary evaluation whether work will be covered under warranty, customer will pay etc. Review customer service history for indication that current repair requests have been noted / repaired previously. Advise the customer on the type of service needed for the vehicle. Perform such other duties as assigned by Senior Service Advisor. Qualifying the customers requirements and wishes and agreeing estimated costs in advance Detailed appointment preparation in advance of the customer arriving at the Service Centre Receiving the customer and completing a comprehensive explanation of the work to be completed with the customer present at the vehicle Informing and advising the customer of offers, seasonal campaigns and other services Co-ordinating with the workshop and ensuring the agreed timescales are met Updating the customer with progress on the vehicle and advising of any additional findings or further costs and Follow-up maintenance and problem-solving within the workshop
power mechanical engineer