Total Years of Experience: 12 Years, 7 Months
February 2015
To Present
HR Assistant - Recruitment & Operations Development
at Qatar National Import & Export Co
Location :
Qatar - Doha
January 2013
To Present
Senior Customer Service Executive
at The Leader Travels & Tours (Pvt) Ltd
Location :
Sri Lanka - Colombo 10
Key Responsibilities
• Manages the Client Services Coordinators (creates staff schedules, manages workflow, handles staffing and employee issues, enforces departmental policy and procedures, is a best practices example for Client Services Duties, etc)
• Identifying and researching potential leads and opportunities which enhanced the customer base.
• Responding to phone calls and e-mails promptly whenever client required support.
• Making appointments to meet new and existing clients and visited them personally that lead to increased number of customers.
• Develop own portfolio of customers which enable to reach monthly targets.
• Manages the Client Services Coordinators (creates staff schedules, manages workflow, handles staffing and employee issues, enforces departmental policy and procedures, is a best practices example for Client Services Duties, etc)
• Identifying and researching potential leads and opportunities which enhanced the customer base.
• Responding to phone calls and e-mails promptly whenever client required support.
• Making appointments to meet new and existing clients and visited them personally that lead to increased number of customers.
• Develop own portfolio of customers which enable to reach monthly targets.
August 2011
To November 2013
Team Leader
at Tesco (PlC)
Location :
United Kingdom
• Developed own portfolio of customers which enabled my team to reach its monthly targets.
• Involved in coaching of new starters, coordinating my team's rotas and attendance, and communicating key messages.
• Daily Price Checking and Reduce Clearances on Products.
• Evaluated competitor activity in order to assess the market conditions.
• Attended trade shows and exhibitions and made contacts and relationships with industry experts on the Retail business.
• Responsible for helping customers by maintaining a Perfect Sales and Customer Service Team.
• Involved in coaching of new starters, coordinating my team's rotas and attendance, and communicating key messages.
• Daily Price Checking and Reduce Clearances on Products.
• Evaluated competitor activity in order to assess the market conditions.
• Attended trade shows and exhibitions and made contacts and relationships with industry experts on the Retail business.
• Responsible for helping customers by maintaining a Perfect Sales and Customer Service Team.
Share on Facebook
Share on Twitter
Share Via Email