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Mohamed Ashraf, Back Office Executive

Mohamed Ashraf

Back Office Executive·EHP

Saudi Arabia

Bachelor's degree, Bachelor of Science: Business Information Technology

Work experience

Total years of experience: 2 years, 8 months

Back Office Executive

May 2023 - October 2024

EHP

Cairo, Egypt

May 2023 - October 2024

• Processed invoices for payment.

• Managed invoices from vendors to assist the accounting department in reducing annual expenses.

• Improved employee and client retention rates through active communication and problem
solving efforts.

• Provided primary customer support to internal and external customers.

• Updated account information to maintain customer records.

• Offered advice and assistance to customers, paying attention to special needs or wants.
Company industry:
Hospitality & Accomodation
Job role:
Support Services

Customer Service Representative

February 2023 - May 2023

TRANSCOM

Cairo, Egypt

February 2023 - May 2023

• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Responded proactively and positively to rapid change.
• Managed timely and effective replacement of damaged or missing products.
Company industry:
Call Centers & Customer Care Outsourcing

Operations Manager

September 2022 - February 2023

IKT

Cairo, Egypt

September 2022 - February 2023

• Introduced new methods, practices, and systems to reduce turnaround time.
• Devised processes to boost long-term business success and increase profit levels.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and maintained relationships with external vendors and suppliers.
Company industry:
Call Centers & Customer Care Outsourcing

Sales Team Leader

June 2022 - September 2022

IKT

Cairo, Egypt

June 2022 - September 2022

• Led regular team meetings to keep the sales personnel motivated with tips, techniques, and relevant information.
• Set ambitious sales goals and motivated strong performance to keep team growing effectively.
• Built strong teams by recruiting and developing top sales talent.
• Trained, coached, and mentored new sales associates for maximum performance.
• Monitored sales team performance and provided constructive feedback.
Company industry:
Call Centers & Customer Care Outsourcing

Sales Closer

March 2022 - June 2022

IKT

Cairo, Egypt

March 2022 - June 2022

• Exceeded quarterly sales goals by 25%.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and delivered engaging sales presentations to convey product benefits.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Canadian International Collage

May 2023

May 2023

Bachelor's degree, Bachelor of Science: Business Information Technology

Egypt

GPA (point): 2.9 out of 4

GPA (point): 2.9 out of 4

Graduation Project Thesis Statement: A Visor, the AI chatbot admission system, is a game-changer in the academic arena as it streamlines the admission and advising process, enhances user experience, and ensures efficiency and accuracy.

Skills

Attention to Details
Expert
Attention to Details
Expert
Adaptability
Expert
Adaptability
Expert
Fast Learning
Expert
Fast Learning
Expert
Training
Expert
Training
Expert
Coaching
Expert
Coaching
Expert
Customer Service
Expert
Customer Service
Expert
Installation
Intermediate
Installation
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
SALES
Expert
SALES
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
OPERATIONS MANAGEMENT
Expert
OPERATIONS MANAGEMENT
Expert
Time Management
Expert
Time Management
Expert
Leadership
Expert
Leadership
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Work Under Pressure
Expert
Work Under Pressure
Expert
Fast Learning
Expert
Fast Learning
Expert
Critical Thinking
Expert
Critical Thinking
Expert
Attention to details
Expert
Attention to details
Expert
Active Listening
Expert
Active Listening
Expert
Multi-Tasking
Expert
Multi-Tasking
Expert
Computer Hardware Troubleshooting
Intermediate
Computer Hardware Troubleshooting
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Hardware Support
Intermediate
Hardware Support
Intermediate
Social Media
Intermediate
Social Media
Intermediate
Administration
Intermediate
Administration
Intermediate
SEO
Intermediate
SEO
Intermediate
Google Analytics
Beginner
Google Analytics
Beginner
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Sales Representatives
Expert
Sales Representatives
Expert
Graphic Design
Beginner
Graphic Design
Beginner
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Teamwork
Expert
Teamwork
Expert
Desktop Support
Intermediate
Desktop Support
Intermediate
Social Media Marketing
Intermediate
Social Media Marketing
Intermediate
Computer Hardware
Intermediate
Computer Hardware
Intermediate
Hardware
Intermediate
Hardware
Intermediate
CCNA
Beginner
CCNA
Beginner
Digital Marketing
Intermediate
Digital Marketing
Intermediate
IT Technical Support
Intermediate
IT Technical Support
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Native Speaker

Training and Certifications

Training
C.V Writing
Ahmed Abdullah
Sep 2024

Hobbies

  • Video Gaming
  • Foreign Language Learning
  • Watching Movies
  • Bodybuilding
  • Reading