Procurement Specialist
Ali Alghanim & Sons Automotive Co.
Total years of experience :13 years, 11 Months
* Interact with key stakeholders in identifying business needs, building relationships and selling the features and benefits of early procurement involvement.
* Develop detailed sourcing and category plans to maximize effectiveness and efficiency.
* Manage preparation, implementation and execution of procurement processes.
* Implement procurement processes to ensure efficiency, cost savings and best practices.
* Work with finance team throughout the procurement cycle to assist with forecasting and budgeting.
* Perform sourcing, liaising and negotiating with new and existing suppliers to improve business.
* Re-negotiate contracts with suppliers to produce better savings and further value for spend.
* Create documentations necessary for the acquisition of materials and services.
* Provide outstanding customer service and ensure customer satisfaction.
* Review supplies, works and services to ensure compliance with company procedures and best procurement practice.
* Provide updates about procurement related progress and potential delays on a daily basis to the Business Manager.
* Analyze market and delivery trends so as to develop procurement technologies and processes that support those trends.
* To operate the divisions policies, systems and procedures within the section adhering to Company policy, financial regulations and standing orders.
* To arrange for the supply/allocation of office equipment and supplies, materials, and vehicles as required by the Department. This will include the following functions: preparation of specifications, tenders and schedules; obtaining and negotiating prices; obtaining quotations and placing orders and processing invoices.
* To ensure that goods purchased are to specification in terms of quality, quantity and delivery and to advise on those suppliers who fail to meet specifications.
* To liaise with other Departments and Local Authorities in order to maximize the benefits of bulk purchase.
* Full knowledge of all the duties of the department colleagues, and covering their sudden absence, and taking care the movement of work nonstop.
* To liaise with County Procurement as required.
* To ensure that price variations are communicated to the relevant parties as quickly as possible.
* To assist in the development and implementation of an electronic procurement system.
*To assist management of the department as required.
* Open and maintain customer accounts by recording account information.
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintain financial accounts by processing customer adjustments.
* Recommend potential products or services to management by collecting customer information and analyzing customer needs.
* Prepare product or service reports by collecting and analyzing customer information.
* Contribute to team effort by accomplishing related results as needed.
* Manage large amounts of incoming calls.
* Generate sales leads.
* Identify and assess customers’ needs to achieve satisfaction.
* Build sustainable relationships of trust through open and interactive communication.
* Provide accurate, valid and complete information by using the right methods/tools.
* Meet personal/team sales targets and call handling quotas.
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts and file documents.
* Follow communication procedures, guidelines and policies.
* Go the extra mile to engage customers.
* Resolve customer complaints via phone, email, mail or social media.
* Use telephones to reach out to customers and verify account information.
* Greet customers warmly and ascertain problem or reason for calling.
* Cancel or upgrade accounts.
International Trade
