Inside Business Development Manager (Consulting Position)
Infomineo
Total years of experience :14 years, 5 Months
Executing the inside sales team strategy and achieved the KPI’s and targets on a consistent basis, Enhancing the tools and best practices for an effective approach to improve the Business Development Executive (“BDE”) team performance, Mentoring the Inside BDEs on a daily basis to help them deliver the maximum value to the company and achieve their targets, Work closely with the BD director and Sales managers to monitor and report on the activity of the team and their KPI’s, Training new hires who are joining the team, and shaped ongoing training as required, Overseeing the team members career development including writing evaluations.
Responded to the client queries regarding the required legal services in a timely manner. Maintained a knowledge repository of clients, referrals, RFPs, prospects and presentations. Developed strong customer relationships in order to generate high volume of prospective clients. Advised customer through calls and appointments effectively for new opportunities. Participate in industry forums, client discussions, and conferences as a representative of the Firm, Pitch products and/or services and Co-Authored proposals.
Using Lean Six Sigma, Consulted, analyzed, and created programs to fill the gaps between actual situations and desired ones, Developed management and supervisory skills, Assessed the actual situation, Improved work performance and organizational communication, Defined the company’s mission, goals and objectives, Boosted customer satisfaction and customer loyalty, Coached, guided and trained employees, Strengthened the company’s customer base and market segment.
Created and maintained a high-quality work environment so team members are motivated to perform at their highest level, Looked constantly for development as well as continuous improvement for the entire team, Monitored, organized, and coached team members on a daily basis. Carrying out team meetings and actively participating in the monthly and weekly meetings, Inspired team members to achieve targets including Customer satisfaction & Sales, Evaluated team’s performance for skill improvement.
Supported agents with their inquires, Handle supervisor calls, Trained Agents transferred from one queue to another, Assistant Team Manager, Delegate Team Manager