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Mohamed Ayat, Application Support & Configuration Engineer

Mohamed Ayat

Application Support & Configuration Engineer·Involys

Morocco

Diploma, Full Stack Digital Development

Work experience

Total years of experience: 2 years, 5 months

Application Support & Configuration Engineer

January 2025 - Present

Involys

Casablanca, Morocco

January 2025 - Present

INVOLYS | IT Support & Systems Integration Engineer January 2025 - Present

L2 Desktop Support: Act as the primary technical point of contact for 500+ users across institutional sectors (CNSS, AMMC, Agriculture), resolving hardware and software incidents within strict SLAs.

OS & Deployment: Execute full installation and configuration of Windows and Linux environments; perform "passation" (technical handover) to ensure end-user autonomy.

Network Troubleshooting: Diagnose and resolve complex connectivity issues, including VPN tunnels, server-link establishment, and SMTP mailing configurations.

Asset Management: Track hardware inventory and software licenses, ensuring all workstations meet corporate security standards.

Incident Management: Utilize ticketing tools to log, escalate, and resolve technical queries, reducing average ticket resolution time through proactive documentation.
Company industry:
Software Development

Technical Support & Web Integration Intern

January 2024 - November 2024

ANIMAL PLANET

Casablanca, Morocco

January 2024 - November 2024

ANIMAL PLANET / EKM | Technical Support & Web Integration Intern July 2024 - November 2024

Provided remote technical assistance for web application users, troubleshooting connectivity and browser-related issues.

Assisted in the configuration of mobile device profiles (iOS/Android) for corporate security compliance.
Company industry:
Animal Production

Education

OFPPT

July 2024

July 2024

Diploma, Full Stack Digital Development

Morocco

GPA (point): 10 out of 20

GPA (point): 10 out of 20

Portfolio (Next js , CSS, JavaScript , Docker) Plateforme de Gest-Club (PHP, MySQL) Plateforme D’adoption des animaux (React, Laravel,MySQL,Github,Api) Plateforme Location des (Autos ,Vélos) Electrique(Vite, Laravel,MySQL,)

Skills

ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DOMAIN NAME SYSTEM
Intermediate
LINUX
Intermediate
LINUX
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEMS INTEGRATION
Intermediate
SYSTEMS INTEGRATION
Intermediate
TCP IP
Intermediate
TCP IP
Intermediate

Languages

Arabic

Native Speaker

French

Expert

English

Expert

German

Intermediate

Training and Certifications

Certifications
Specialized Technician Diploma: Full Stack

Hobbies and interests

Bodybuilding

I have two years of experience in bodybuilding and calisthenics. I am passionate about daily training, maintaining a positive mindset, and spreading good energy to those around me.