Contact Center Agent
DMCC
Total des années d'expérience :13 years, 1 Mois
• Responds to client calls professionally, appropriately addressing client inquiries and complaints, ensuring their performance targets are met.
• Strives to handle and resolve client complaints regarding Free Zone products and services and identify priority situations that need to be escalated to the Manager Call Centre
• Obtains all relevant data in order to provide Free Zone clients with accurate up to date service and product information as well as correctly address inquires and complaints
• Follows up on client calls where required to ensure quality customer service is delivered
• Conducts outbound call programs in support on the business, as directed by the Call Center Manager
• Completes call logs and call reports as necessary and updates them in the database
• Helping all clients’ leads by answering their questions where possible.
• Take responsibility and ownership of each client lead until they have been assigned to a Customer Relations Manager or are dealt with adequately.
Providing best customer service.
Planning to find the best solutions for customer’s problems.
Also I working as a cashier.
§ To ensure high standards of customer service is delivered by the entire team to both internal and external customers’ .maintaining regular contacts with entire customer.
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