Customer Service -Team Leader ADCB
Abu Dhabi Commercial Bank
Total years of experience :19 years, 0 Months
Title: Team Leader - Customer Service.
Duties:
Provide team leadership and coaching
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Motivate and inspire team members
• Lead by setting a good example (role model) - behavior consistent with words
• Coach and help develop team members; help resolve dysfunctional behavior
• Facilitate problem solving and collaboration
• Strive for team consensus
• Ensure discussions and decisions lead toward closure
• Maintain healthy group dynamics
• Intervene when necessary to aid the group in resolving issues
• Assure that the team members have the necessary education and training to effectively participate on the team
• Encourage creativity, risk-taking, and constant improvement
• Recognize and celebrate team and team member accomplishments and exceptional performance
Focus the team on the tasks at hand or the customer requirements
• Familiarize the team with the customer needs, specifications
• Provide necessary business information
• Help keep the team focused and on track
Coordinate team
• Work with functional managers and the team sponsor to obtain necessary resources to support the team's requirements
Communicate team status, and direction
• Serve as a focal point to communicate and resolve interface and integration issues with other teams
• Escalate issues which cannot be resolved by the team
• Provide guidance to the team based on management direction
Title Before Team Leader: Senior Mortgage Customer Care.:
Abu Dhabi - U.A.E
Delta events management is a leading company in the field of planning, managing & organizing the international events, conferences, exhibitions, concerts and festivals. DEM is well equipped with experienced certified professionals in the management of events.
Title: General Accountant
Duties:
1. Preparing the Estimated Budget For Projects & Exhibitions & Events
2. Supervising the salesman regarding the collection &other financial
issues through the Marketing manager.
3. Preparing the weekly, monthly stock report.
4. Handling the L.C s. in the bank.
5. Deposit the daily collection in the bank.
6. Intering the Accountant Entries & data (invoices, bills & the expenses).
7. Cashier.
8. high control on cash receipt & payment through a precise cash
management & budgeting system
April 2005- May 2005
Ocean Chartered Accountant Est.
Abu Dhabi --As training from 4/4/2005. To 30/4/2005
Title: Accountant Under Training
After 3 Months I got Title: Accountant
Duties:
1. Preparing the weekly, monthly stock & sales & collection report.
2. Handling the L.C s. in the bank.
3. Deposit the daily collection in the bank
4. Intering the Accountant Entries & data (invoices, bills & the expenses).
5. Cashie.
• 1999 – 2004 Bachelor of Science, Mansoura University, Faculty Of Commerce - Accounting department.
• 1996 – 1999 Rebey Ebn Amer Secondary School (U.A.E ) Abu Dhabi
• 1993 – 1996 Zayed Al.Thany Preparatory (U.A.E ) Abu Dhabi
• 1987 – 1993 Gaber ben hayyan & Alfarok primary School (U.A.E ) Abu Dhabi