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Mohamed Ayyad, Customer Service -Team Leader ADCB

Mohamed Ayyad

Customer Service -Team Leader ADCB·Abu Dhabi Commercial Bank

United Arab Emirates

Bachelor's degree, Acountant

Work experience

Total years of experience: 21 years, 1 months

Customer Service -Team Leader ADCB

September 2006 - Present

Abu Dhabi Commercial Bank

Abu Dhabi, United Arab Emirates

September 2006 - Present

Title: Team Leader - Customer Service.
Duties:
Provide team leadership and coaching
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Motivate and inspire team members
• Lead by setting a good example (role model) - behavior consistent with words
• Coach and help develop team members; help resolve dysfunctional behavior
• Facilitate problem solving and collaboration
• Strive for team consensus
• Ensure discussions and decisions lead toward closure
• Maintain healthy group dynamics
• Intervene when necessary to aid the group in resolving issues
• Assure that the team members have the necessary education and training to effectively participate on the team
• Encourage creativity, risk-taking, and constant improvement
• Recognize and celebrate team and team member accomplishments and exceptional performance
Focus the team on the tasks at hand or the customer requirements
• Familiarize the team with the customer needs, specifications
• Provide necessary business information
• Help keep the team focused and on track
Coordinate team
• Work with functional managers and the team sponsor to obtain necessary resources to support the team's requirements
Communicate team status, and direction
• Serve as a focal point to communicate and resolve interface and integration issues with other teams
• Escalate issues which cannot be resolved by the team
• Provide guidance to the team based on management direction
Title Before Team Leader: Senior Mortgage Customer Care.:

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Events & Exhibitions Management

May 2005 - November 2005

Delta Events Management (D.E.M ) Company

United Arab Emirates

May 2005 - November 2005

Abu Dhabi - U.A.E
Delta events management is a leading company in the field of planning, managing & organizing the international events, conferences, exhibitions, concerts and festivals. DEM is well equipped with experienced certified professionals in the management of events.
Title: General Accountant

Duties:
1. Preparing the Estimated Budget For Projects & Exhibitions & Events
2. Supervising the salesman regarding the collection &other financial
issues through the Marketing manager.
3. Preparing the weekly, monthly stock report.
4. Handling the L.C s. in the bank.
5. Deposit the daily collection in the bank.
6. Intering the Accountant Entries & data (invoices, bills & the expenses).
7. Cashier.
8. high control on cash receipt & payment through a precise cash
management & budgeting system

Company industry:
Accounting
Job role:
Accounting and Auditing

Chartered Accountants

April 2005 - May 2005

Ocean Chartered Accountant Est.

United Arab Emirates

April 2005 - May 2005

April 2005- May 2005
Ocean Chartered Accountant Est.
Abu Dhabi --As training from 4/4/2005. To 30/4/2005

Company industry:
Accounting
Job role:
Accounting and Auditing

commerce...importing /exportation

August 2004 - March 2005

Royal Link International Company

Egypt

August 2004 - March 2005

Title: Accountant Under Training
After 3 Months I got Title: Accountant

Duties:
1. Preparing the weekly, monthly stock & sales & collection report.
2. Handling the L.C s. in the bank.
3. Deposit the daily collection in the bank
4. Intering the Accountant Entries & data (invoices, bills & the expenses).
5. Cashie.

Company industry:
Accounting
Job role:
Accounting and Auditing

Education

Mansoura University

July 2004

July 2004

Bachelor's degree, Acountant

Egypt

• 1999 – 2004 Bachelor of Science, Mansoura University, Faculty Of Commerce - Accounting department.

Rebey Ebn Amer Secondary School

June 1999

June 1999

High school or equivalent,

United Arab Emirates

• 1996 – 1999 Rebey Ebn Amer Secondary School (U.A.E ) Abu Dhabi

Zayed Al.Thany Preparatory School

June 1996

June 1996

High school or equivalent,

United Arab Emirates

• 1993 – 1996 Zayed Al.Thany Preparatory (U.A.E ) Abu Dhabi

Gaber ben hayyan & Alfarok primary School

June 1993

June 1993

High school or equivalent,

United Arab Emirates

• 1987 – 1993 Gaber ben hayyan & Alfarok primary School (U.A.E ) Abu Dhabi

Skills

Accounting
Expert
Accounting
Expert
Management
Expert
Management
Expert
Leadership
Expert
Leadership
Expert
Training
Expert
Training
Expert
Marketing
Expert
Marketing
Expert
•Access Database.
Expert
•Access Database.
Expert
•PowerPoint Presentation.
Expert
•PowerPoint Presentation.
Expert
• Word Processing. Word Processing. (English and Arabic typing - 30 wpm)
Expert
• Word Processing. Word Processing. (English and Arabic typing - 30 wpm)
Expert
•Excel (Spreadsheets).
Expert
•Excel (Spreadsheets).
Expert
•Information and Communication.
Expert
•Information and Communication.
Expert
Communication skills.
Intermediate
Communication skills.
Intermediate
• Hardware/Software Information Technology.
Expert
• Hardware/Software Information Technology.
Expert
• Using Computer and Managing Files
Expert
• Using Computer and Managing Files
Expert
Planning & organization.
Intermediate
Planning & organization.
Intermediate
Teamwork
Expert
Teamwork
Expert
•Quick Box program
Intermediate
•Quick Box program
Intermediate
• Peachtree program (some of knowledge)
Intermediate
• Peachtree program (some of knowledge)
Intermediate
Accounting
Expert
Accounting
Expert
Management
Expert
Management
Expert
Leadership
Expert
Leadership
Expert
Training
Expert
Training
Expert
Marketing
Expert
Marketing
Expert

Languages

Arabic

Expert

English

Expert