Service Center Superisor
Rizkalla
Total des années d'expérience :15 years, 5 Mois
Lead, supervise, motivate, improve and develop the performance of the Call Center representatives to achieve multiple & various goals.
Improving the customer experience and the company policies & procedures
Working on achieving the Company goals, Service Levels and cost controlling
Handling the customer’s complaints & escalations
Technical Support - I- Care Premium Segment
Solve & Handle Technical Problems (ADSL & 3G Services)
High & Premium Customers
• Welcome calls
• First line Tele-support
• Second line Tele-support
• Complaints handling
Follow up complains
financial Advisor
• Welcome calls
• First line Tele-support
• Second line Tele-support
• Complaints handling
• Debt collection