محمد بغدادي

• Conducting and supervising inventory counts.
• Produce work for the Manager and/or Partner review clearly highlighting issues and providing potential solutions to issues identified.
• Ensure compliance with internal (audit methodology and risk management) and external (regulatory) requirements.
• Performing the analytical procedures to assess and testing the internal control environment, and report the weaknesses to client’s board of directors (Management Letter).
• evaluation of business cycles and key controls, and prepare relevant reports with the proper recommendations for maintaining deficiencies if any.
• Collating, checking and analyzing spreadsheet data
• Examining company accounts and financial control systems
• Gauging levels of financial risk within organizations
• Checking that financial reports and records are accurate and reliable
• Ensuring that assets are safeguarded
• Identifying if and where processes are not working as they should and advising on changes to be made
• Preparing reports, commentaries and financial statements
• Liaising with managerial staff and presenting findings and recommendations
• Ensuring procedures, policies, legislation and regulations are correctly followed and complied with

Engaged in auditing and reviewing some of major firms like:
• Arab Bank
• Fawry for Banks and Electronic Payments Technology.
• Fawry integrated System .
• General Cables.
• Louis dreyfus commodities.
• UTI for Transportation Solution.
• Al-Mohandas for Insurance.

• An auditor in Deloitte Touche Tohmatsu Limited Public Accountants &Consultants. Provide independent audit services designed to enhance the reliability of information prepared by companies for use by investors, creditors and other stakeholders .
• Since joining the firm in 11/2014, I have assisted in the audit engagements of several clients in a number of areas including analytical review of audit documents, reviewing client accounting and operating procedures & systems of internal control, identifying accounting & auditing issues, preparing financial statement report and documentation supporting Deloitte’s audit opinion.
• The main clients has been serving are based across a number of industries such as financial institution, services and commodities I have engaged with a number of large and medium-sized organizations

•Handling customers complaints
•Solving Billing and Technical issues
•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Assess training needs and assist in the scheduling of identified and approved trainings.
•Ensure full availability of Service Desk telephone and email support during shift.
•Provide telephone and email support for clients and users
•Pro-actively monitor support mailboxes and log in the system
•Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
•Create, document, and review work instructions to help deal with similar incidents and requests
•Generating reports related to customers experience
•Client communications and customer's satisfaction
Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum
•Support Work Place Services in providing desk side support to resolve users’ issues
•High percentage of first contact resolution of clients’ and users’ Incidents and Service Requests
•Ability to create work instructions to share acquired knowledge with peers
•To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc.)
•To work and be measured against strict Service Level Agreements
•Provide clients and users with clear, concise updates in relation to their Incidents and requests
•Assist in designing reports for the supervisors in order to meet the requirements from management

- Attracts potential customers by answering product and service questions; suggesting information about other products and services “Supporting the United Arab Emirates” supporting Arabic and English customers.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

· Develop a trustworthy relationship with customers.
· Work as an Individual & Corporate National Sales Agent.
· Promoting new solutions & new products to the related customers.
· Coordinate with other departments to solve customers' complaints.
· Achieving the Standard of Customer Service & Customer Satisfaction.
· Responsible for Preparing Daily Reports about the Day activities Sales & Customer Care.
· Positively contribute in up selling of products & Value Added Services to maximize company revenue.
· Participating in increasing our sales which leaded to be the largest Egyptian operator.