Project operations
dormakaba
Total years of experience :17 years, 6 Months
To propose/ create /recommend processes such as: Standard Operating Procedures / Policies / templates / guidelines, to streamline business functions / operations
To identify / propose / implement ways to reduce cost and improve services and be cost conscious within relevant area of function
Management of DLP (defect Liability period)
Management of snagging process during Handover
Risk Register
Additional initiatives/ projects/ assignments/ tasks accomplished, outside the scope of work and not being part of the listed objectives, that impacted positively / exceptionally contributed to the team / department/ company
Monthly Dashboard
Client Satisfaction (DLP & Handover)
Pre-Handover/Handover and DLP programs
Daily operations of Snagging and pre-snagging
Overall control of the project from inception to “close-out”. CRM prospective
Handover procedure enhancements via software based applications: - Handover checklist system for approvals/ CRM Oracle Cloud system for inspection appointments/WEB knowledge base system. Liaising with internal stakeholders such as IT and CRM to improve and promote handover process.
Projects: CityWalk, Bvlgari, Blue Waters.
Sales Admin Tasks and responsibilities
Handling and resolving sales team’s issues on time.
Managing sales events such as (Damac Towers by paramount event opening, Saudi Arabia - Al Riyadh Road Show event).
IPMS approvals and registration of customers for new booking
Managing onsite sales admin teams.
Arranging on site or showroom visits
Organizing daily event meetings to address business matters
Oversee the administration and business matters of the department to ensure smooth run
Implementing the procedures and protocols for the processing of registration
Approve and confirm information in documentation for validity before submission to the proper government authority or further signature by the authorized signatory.
Providing the latest updates and changes to the staff
Handover Tasks and responsibilities
Providing the latest updates and changes to the staff onsite.
Snagging and pre-snagging.
Resolving Projects issues with Dubai Land Department surveyor section
Achieving Handover targets.
Overall control of the project from inception to “close-out”. CRM prospective
Professional team and tenant co-ordination
All tasks and duties related to government affairs such as Dubai Land Department, RERA, DEWA, EMPOWER, EMAAR, DBG….etc.
NOC & Government affairs responsibilities.
Managing business at the Dubai Land Department / Onsite
Resolving Legal issues/cases with Dubai Land Department.
NOC processes and formalities in Nakheel, EMAAR, DBG ….etc
Empower Registration process.
DEWA Registration process.
DLD Mortgage registration & discharge processes.
DLD Restructuring formalities.
Managing business at the Dubai Land Department / Onsite
Allocating the responsibilities to the team members as per the requirements
Handling and resolving customer issues on time
Responsible for submission of documents for registration
Resolving Legal issues/cases with Dubai Land Department.
Handling Property Consolidation and Termination Cases with Dubai Land Department.
Organizing daily event meetings to address business matters
Oversee the administration and business matters of the department to ensure smooth run
Implementing the procedures and protocols for the processing of registration
Approve and confirm information in documentation for validity before submission to the proper government authority or further signature by the authorized signatory.
Involved in document verification of various departments and specific Nakheel project teams for proper NOC and other requirements as deemed by the Management
Providing the latest updates and changes to the staff
Coordinating with Nakheel various departments (Contracts, DMS, Legal, Consolidation, Front office…etc)
Make sure the Contracts are bounded legal before submitted to DLD.
Terminating default customers and retaining the property to company inventory.
Handled the implementation of the system
Ensured complete testing of applications before installation
Responsible for Quality Control of Document Management Solution (D.M.S) operation before CD Release
Involved in Burning CD's, Labeling, and providing daily backup to the Server
Handled the indexing and release of the information using (E-Batch scan manger) software
Trained system users and project managers
Involved in the translation of documents and letters
Liaised with Arab and English speaking clients
Responsible for Quality Control of Document Management Solution (D.M.S) operation before CD Release
MSc. Operation Management from Heriot Watt university, 2020