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تم إلغاء حظر المستخدم بنجاح
محمد الشعرة, Chief Operating Officer (COO)

محمد الشعرة

Chief Operating Officer (COO)·Alfoudari Group,

الكويت

ماجستير, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 18 سنوات, 11 أشهر

Chief Operating Officer (COO)

يناير 2021 - حتى الآن

Alfoudari Group,

شرق، الكويت

يناير 2021 - حتى الآن

• Strategically led and optimized comprehensive day-to-day operations and inter-company coordination
across the groups diverse portfolio spanning five countries (Kuwait, UK, China, Morocco, Palestine)
and sectors including manufacturing, retail, and technology.
• Drove significant operational efficiency and cost savings by relocating key business functions to
optimal regions.
• Developed and implemented robust performance targets and resource allocation strategies,
leveraging advanced analytics to inform strategic decisions on stocking, new product launches, and
market presence based on customer purchasing trends and preferences.
• Oversaw a total staff of 150 across various businesses, with 5 direct senior reports, fostering a high
performance culture.
مجال الشركة:
تجارة السلع

Head, Online & Home Delivery Sales

يناير 2020 - يناير 2021

Petra Foods Manufacturing Co,

صبحان، الكويت

يناير 2020 - يناير 2021

• Spearheaded a comprehensive restructuring of online, B2C, and home delivery sales functions,
consolidating three separate units into a unified business division.
• Drove significant operational efficiency and cost savings, reducing headcount by 20% and cutting
fulfillment time from 48 hours to just 5 hours.
• Orchestrated the build and scale of the companys contact center from the ground up, achieving an
impressive annual sales volume exceeding $3M.
• Developed and leveraged a comprehensive suite of sales analytics and reporting tools that enabled
accurate demand forecasting and supply chain optimization, directly contributing to a 35% increase in
sales volume and an 18% increase in sales value.
مجال الشركة:
الإنتاج الصناعي

Co-founder

نوفمبر 2016 - يناير 2020

L’OR DU MAROC

الكويت، الكويت

نوفمبر 2016 - يناير 2020

• Co-founded and strategically scaled LOR DU MAROC, an organic Moroccan beauty and cosmetic
brand, from concept to successful acquisition by an investor in 2020.
• Drove significant global market penetration, achieving over $300K in sales across Europe, the United
States, and Australia, and gaining notable brand recognition, including being featured in Vogue UK
مجال الشركة:
العطور ومستحضرات التجميل

Executive Manager

يناير 2015 - يناير 2020

World Wide Halls,

شرق، الكويت

يناير 2015 - يناير 2020

• Orchestrated the planning, management, and execution of a diverse portfolio of complex, large-scale
projects, collectively valued at over $35M.
• Directed high-stakes operations, including the rapid deployment of over 30 temporary election
campaign sites within 15 days (complete with full infrastructure), and critical oil & gas refinery
shutdown activities requiring 36-48 hour response times for multi-hall installations.
• Directed the execution of significant government-sponsored events and international Hajj
accommodation projects, consistently delivering on demanding timelines and dynamic requirements.
• Spearheaded global contract sourcing and negotiation strategies, diversifying the supplier base to
achieve over 60% in procurement cost savings and securing $5M in new business through the
introduction of innovative product variants.
مجال الشركة:
خدمات الدعم التجاري الأخرى

Co-founder

ديسمبر 2015 - يناير 2019

DIRECT.APP,

محافظة العاصمة، الكويت

ديسمبر 2015 - يناير 2019

• Co-founded, launched, and successfully scaled DIRECT.APP, a technology start-up specializing in
logistics and global delivery services, leading to its acquisition by an investor in 2019.
• Developed an innovative application that empowered users to schedule and ship parcels locally and
globally at significant discounts.
• Achieved substantial user adoption and revenue growth, building an active monthly user base of
approximately 5, 000 users and generating approximately $40K in monthly revenue.
مجال الشركة:
تطوير البرمجيات

Head of Operations

يناير 2014 - يناير 2015

DRAIWIL DELIVERY SOLUTIONS,

الكويت، الكويت

يناير 2014 - يناير 2015

• Strategically led and optimized day-to-day operations, including the management of dispatchers and
customer service teams.
• Drove a critical business pivot from B2C to B2B focus, establishing a consistent and reliable revenue
stream that accounted for over 80% of total company revenue.
• Spearheaded contract sourcing and negotiation with key clients and suppliers, informed by
comprehensive market research and analysis to define market placement strategies and expansion.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Contact Center Manager

يناير 2014 - يناير 2015

KuwaiT American Foodstuff Co. (KAFCO),

الكويت، الكويت

يناير 2014 - يناير 2015

• Spearheaded the complete overhaul and digital transformation of an analog contact center and
telemarketing units.
• Drove significant operational efficiencies, resulting in a 40% headcount reduction and the elimination
of unnecessary supervisory roles.
• Implemented advanced digital systems for real-time monitoring of staff performance, occupancy, and
utilization.
• Optimized scheduling based on call arrival patterns and transformed telemarketing strategies to
incorporate data-driven criteria (e.g., last order date, order values).
• Introduced robust quality assurance practices, including call recording and monitoring, which led to
• Restructured employee bonus programs to be based entirely on overall performance, fostering a
results-driven environment.
مجال الشركة:
المطاعم وخدمات الطعام

Assistant Manager, MIS

يونيو 2010 - مايو 2012

Scicom (MSC)

Kuala Lumpur، ماليزيا

يونيو 2010 - مايو 2012

• Spearheaded the development and management of comprehensive reporting templates, providing
critical insights across all facets of company performance to optimize operations.
• Streamlined operational cost calculation, multi-operation schedule planning, and designed robust
scorecards and staff performance bonus reports, significantly enhancing employee and equipment
utilization and ensuring client service level agreements were met or exceeded.
• Oversaw the seamless initiation and transition of new projects, ensuring operational readiness for
handover to the operations management team.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
تكنولوجيا المعلومات

Specialist (MIS)

أكتوبر 2008 - يناير 2010

Scicom (MSC)

Kuala Lumpur، ماليزيا

أكتوبر 2008 - يناير 2010

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Technical Support Executive

أغسطس 2007 - أكتوبر 2008

Scicom (MSC)

Kuala Lumpur، ماليزيا

أغسطس 2007 - أكتوبر 2008

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الخدمات المساندة

Technical Support Executive

يناير 2007 - أغسطس 2007

Scicom (MSC)

Kuala Lumpur، ماليزيا

يناير 2007 - أغسطس 2007

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الخدمات المساندة

Representative

يونيو 2005 - أكتوبر 2006

C&S Trading SARL,

طنجة، المغرب

يونيو 2005 - أكتوبر 2006

مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
المبيعات

التعليم

United Business Institutes

نوفمبر 2008

نوفمبر 2008

ماجستير، Business Administration

ماليزيا

United Business Institutes

نوفمبر 2006

نوفمبر 2006

بكالوريوس، Business Administration

ماليزيا

Al Najat Secondary School

يوليو 2001

يوليو 2001

الثانوية العامة أو ما يعادلها، Science Stream

الكويت

General Secondary School Certificate

Skills

MS Office Automation
Expert
MS Office Automation
Expert
Contact Center Design
Expert
Contact Center Design
Expert
Business Operations Management
Expert
Business Operations Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Business Development
Expert
Business Development
Expert
Erlang-C Calculations
Expert
Erlang-C Calculations
Expert
MS Excel
Expert
MS Excel
Expert
MS Office Applications
Expert
MS Office Applications
Expert
Delivery Management Systems
Expert
Delivery Management Systems
Expert
Scorecard Management
Expert
Scorecard Management
Expert
Start-ups
Expert
Start-ups
Expert
COMPOSITE MATERIALS
Intermediate
COMPOSITE MATERIALS
Intermediate
COST REDUCTION
Intermediate
COST REDUCTION
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
MS Office Automation
Expert
MS Office Automation
Expert
Contact Center Design
Expert
Contact Center Design
Expert
Business Operations Management
Expert
Business Operations Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Business Development
Expert
Business Development
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس