Executive Manager
World Wide Halls
Total des années d'expérience :18 years, 10 Mois
World Wide Halls is a leading company specializing in the construction and lease of prefabricated German halls and structures with established operations in Kuwait, Saudi Arabia, and Qatar. As an Executive Manager, I report directly to the board of directors, and the main responsibilities of my role are as follows:
- Communicating with suppliers and manufacturers to assess the requirements of the company.
- Overseeing and managing the overall performance of the company operations in Kuwait, Saudi Arabia, and Qatar.
- Allocating resources for the operations in Kuwait, Saudi Arabia, and Qatar.
- Conducting market research to determine new lines of business.
- Approving costing and pricing of contracts
- Establishing contacts with potential customers and assessing the feasibility of potential projects.
- Overseeing the overall management of projects and allocating duties to specialized teams of staff.
Among the projects managed recently are:
- Hajj Tenting for the year 2015
- Q8 Food Festival 2015
- Ministry of Defense graduation ceremony 2015
- EQUATE turn around exercise 2014
- Hajj Tenting for the year 2014
Draiwil Delivery Solutions offers complete delivery solutions to businesses and individuals in the state of Kuwait serving a wide spectrum of clients.
As a Head of Operations, I report to the board of directors and I am in charge of the Day to Day operations of the company and overseeing the performance of various departments. In addition to my role as an Operations Manager, My responsibilities include:
- Design and Continuous improvement of the delivery management system
- Communicating with clients and sourcing contracts
- Approving purchases and setting up company requirements
- Overseeing the works of Home Delivery, Finance, Quality Control, and Customer Service Department
- Execute contracts and service agreements with clients.
The company is a member of Al-Shayeji International Group and is specializing in casual and fine dining. As a contact center manager, I report to the general manager and work closely with the heads of operations, finance, home delivery, and marketing and act as a link between the management and the customers to plan and execute business targets.
The main responsibilities of my role are:
- Designing and implementing the new contact center.
- Managing and supervising the overall performance of the contact center.
- Managing the Telemarketing and Telesales business units
- Analyzing the daily and monthly trends and establishing KPIs and sales targets to eliminate wastage, and to optimize performance.
- Analyzing the overall performance of the company.
- Providing detailed reports on sales, transactions, and customer experience.
- Working with Operations, Home Delivery, and Marketing department to improve and expand the company customer base.
- Working with Finance and IT to design and implement POS and reporting systems.
As the Arabic Designer and Translator for Vision Four Sdn Bhd, I have translated and designed 10 Editions of the Vision KL Arabic Supplement. This included translation and of content and some work on design elements of the editions.
The company is the leading Business Process Outsourcing (BPO) provider in Malaysia, providing customer service solutions to 96 countries. As an assistant manager, I reported to the vice-presidents of MIS, and worked directly with the COO of the company. I lead a team of six MIS Specialists and 20 Customer Service executives .The main responsibilities of my role were:
- Managing and supervising the performance of MIS Specialists
- Managing and supervising the performance of Customer Service executives
- Analysis of trends and performance data to achieve external and internal targets, eliminate wastage, and to optimize performance.
- Identifying performance related issues and providing solutions.
- Designing reporting templates and tools.
- Providing RFP requirements to the Business Development Unit to bid for new projects.
- Working with the Project Management Office to start up new projects and set, measure and analyze targets and KPIs.
- Conducting cost analysis for existing projects to identify areas of improvement.
- Communicating with internal and external clients.
- Overseeing the performance of the contact center projects and departments
- Ensure adherence to ISO Policies, SOPs, and work instructions
In this capacity, I have managed and provided RFP responses to multiple projects.
Project that I have directly managed are as follows:
* Nokia Middle East and Africa
* Nokia APAC
* SingTel
* Air Asia Malaysia
* Air Asia Thailand
* Air Asia Indonesia
* Tune Money
* Tune Mobile
* Edexcel
* GE Money Singapore
* McDonald’s Malaysia
* Peach Airlines
* Digi Telecommunication
* uMobile
* B/S/H
* Hewlett Packard
* Manipal Intl’ University
* CitiLink - Garuda Indonesia
As a specialist, I reported to the Assistant Manager of MIS and worked directly with the Vice-President of MIS Department. The main responsibilities of my role were:
- Designing reporting templates and tools.
- Scheduling agents and support team for all the contact center projects (More than 900 agents and support team members) using Erlang-C Scheduling Tools.
- Communicating with internal and external clients.
- Running reporting tools and analyzing contact center KPIs and performance.
- Assisting in the real time floor management to achieve the contact center targets.
In this Capacity, I have performed supervision and management duties related to the following projects:
* Nokia Middle East and Africa
* Nokia APAC
* SingTel
* Air Asia Malaysia
* Air Asia Thailand
* Air Asia Indonesia
* GE Money
* Viva Macau Airlines
* Scicom Academy
As an executive, I reported to the Operation Manager. The main responsibilities of my role were:
- Handling inbound and outbound enquires with regards to the NMS tracking.
- Communicating with the clients with regards to the requirements and progress of system implementation.
- Attending conference calls and providing weekly and monthly updates to clients
As an executive, I reported to the Assistant Manager - Operations. The main responsibilities of my role were:
- Handling inbound and outbound enquiries related to Nokia products and services.
- Assisting in the real time floor management to achieve the contact center targets.
CS Trading is a trading company involved in import and export. As a representative, I reported to the managing director, and I have travelled to China and Hong Kong to source for electronics suppliers during the Hong Kong Spring Fair and the Cantoon Fair.
Magna Cum Laude - Honors
Magna Cum Laude - Honors
General Secondary School Certificate