Chief Information Officer
Ali Abdulwahab Al Mutawa
Total years of experience :25 years, 6 Months
Contributed to an increase in total sales revenue by 10% through the development and management of a sustained eCommerce organisation that generated considerable online sales using inhouse built websites and mobile APPs using Magento 2.3 and Flutter.
• Enhanced whole-of-organisation productivity by creating and implementing state of a art digital stack with strong and sustainable future-proof solution enterprise architecture.
• Implemented a Smart Enterprise Strategy that refined and simplified internal digital communication across B2B, B2C, B2E, and self-service interfaces.
• Performed business process reengineering across functions, to create new processes and improve the value chain and cross-functional synergy, through automated workflows and removal of unnecessary steps in processes. Through RPA (BluePrism & AutomationAnywhere)
• Transformed IT infrastructure to integrate digital technology with business structure and culture, implementing a “Run as Business” approach and optimising processes to enhance internal collaboration.
• Contributed to business growth by enabling real time accurate reporting of the sales, financials, and the market status through developing and implementing corporate data strategy and data governance. Established a full unit for data analytics and Business intelligence with IBM Cognos, POWER BI and Microsoft SQL Datawarehouse.
• Improved the customer lifetime value by more than 30% by implementing a sustainable Bricks- and-Clicks business model, together with reducing the cost of customer acquisition and enriching the overall customer experience through implementing SAP Emarsys CX and marketing automation platform.
• Increase the efficiency of marketing campaigns, digital marketing through the acquisition and implementation of social media management platform (Socialbakers from Emplify). Customer service and voice of the customers through the design and development of conversational BOTs, that's integration with the famous chat software like WhatsApp and Facebook messenger.
• Leveraged collaborations with key customers and suppliers to integrate systems and technology, increasing sales by over 20% in retail and 10% in the B2B channel, while improving A/R collection rates by 30% and improving payment accuracy to vendors by 15%.
• Reduced operating costs by 20% by creating an efficient operating model incorporating digital automation.
• Reduced the operating costs by 20% through digitalisation and creating a paperless operating model in the warehouse, supply chain, and field sales and service teams.
• Increasing the corporate market share by enabling vast expansion in retail stores, products acquisition, larger and efficient supply chain capabilities; Through very well designed and executed digital transformation projects.
• Establish the required target business architecture to ensure optimal use of technology across the organisation.
• Create the policies and plans to migrate the corporate systems from on-premise to the cloud through the careful and secured approach of migration. Starting from Infrastructure-as-a-service, through platform-as-a-service to full implementation of Software-as-a-service.
• Improving employee satisfaction and productivity and improving the internal HR capabilities through the transformation of HR systems from legacy JD Edwards to SAP SuccessFactors.
Enhancing the accuracy of budgeting and planning, reducing the unnecessary and unplanned expenditure by more than 35%, of the overall organisation, and ensuring the efficient and controlled use of assigned budgets by implementing ORACLE EPM.
Supported the development of the ICT Department’s annual budget and strategic direction.
• Developed and implemented the Business Applications Function’s policies and procedures.
• Increased sales by 15% by leveraging automation, leading to improved customer experience
and employee productivity.
• Contributed to the formulation of AAW’s Information & Communication Technology
Department’s Strategy, Policies, processes & Practices.
• Developed objectives and KPIs for the Business Applications Function in line with the Information & Communication Technology Department’s strategic goals and ensure that the department’s employees are working towards the achievement of these objectives.
• Reviewed the operating results of the Business Applications Function and follow-up to ensure that appropriate measures are taken to correct insufficient results.
• Developed the Business Applications Function’s annual budgets for review of the Chief Information Officer and ensure all employees are working within the assigned budget by setting the required targets and responsibilities.
• Assisted in the development of the Information & Communication Technology Department’s annual budget in liaison with the CEO and ensure all employees are working within the assigned budget by setting the required targets and responsibilities.
• Developed and ensured the implementation of the Business Applications Function’s policies and procedures and follow up their implementation in order to achieve the function‘s objectives.
• Managed the selection, implementation, development, deployment, and support of appropriate enterprise solutions and business applications (ERP, CRM, HCM, Office Productivity, Retail) as per business requirements and specifications of all relevant core and support functions.
• Maintained business applications as well as enhance and upgrade application systems based on project requirements, user requirements and needs of various Departments/Sectors/Business Divisions.
• Ensured the timely preparation of RFIs and RFP templates for the implementation, development, and maintenance of systems and business applications in liaison with the Procurement Department.
• Managed the development of controls in liaison with other support functions for mitigating any exposed financial risks in the system.
• Ensured the development and implementation of efficient security procedures to maintain the confidentiality of sensitive information throughout AAW.
• Ensured maximum uptime and stability of enterprise applications and member-facing systems.
Assumed the required consultancy and project leadership to implement JD Edwards across the organisation business units.
• Maintained the complete authority over JD Edwards initiative that meets the business’s needs to ensure growth through processes improvement across the organisation value chain.
• Provided coaching and leadership to direct reports, including the training and development plans to improve the internal skillsets.
Regularly worked with senior leadership to implement change management, project planning, resource allocation, steering committee leadership, and team organizational structure management.
• Managed the enterprise technical architecture in a way that provides the efficiency needed for growth, utilizing the recommended CNC setup by JD Edwards.
• Planed and executed the overall implementation of JD Edwards ERP systems across the corporate, including financial systems, Human capital systems,
• Planed and deployed JD Edwards upgrades and transformation from JD Edwards World to OneWorld using Coexistence approach.
• Upgraded JD Edwards from OneWorld to EnterpriseOne 8.1.
• Built a full payroll & benefits system based on JD Edwards with fully integrated with JD Edwards
Address book, A/R and financial system to be compliant with the local labour laws.
• Communicated project needs regularly and effectively to direct reports and project sponsors.
• Designed, planned and implemented the automation of the retail pharmacies operations using JD Edwards EnterpriseOne with seamless integration with a custom POS. This enabled the pharmacies operations to maintain an efficient stock levels at central warehouse and pharmacies, serving more customers at the pharmacies and improve the productivity of pharmacies team.
• Developed and deployed the corporate’s reporting system using RDA and other JD Edwards Tools. Including the automated reports submission and other batch processes to update data based on certain conditions.
• Developed automated workflows using the standard delivered workflows and customised workflows. Automating the approvals and reviews for several self-service functions across JD Edwards modules.
• Customised standard JD Edwards reports and applications in a way to improve the corporate’s business process and to ensure compliance with the financial policies and internal controls.
• Developed and deployed IBM COGNOS BI reporting tools with seamless integration and extraction of data from ORACLE JD Edwards Tables.
• Deployed DcLink warehouse management system using Honeywell Handheld devices, with seamless integration with JD Edwards WMS.
• Created an integration layer with EDI Capabilities of JD Edwards to exchange data with external parties and vendors in automated platform
Regularly worked with senior leadership to implement change management, project planning, resource allocation, steering committee leadership, and team organizational structure management.
• Managed the enterprise technical architecture in a way that provides the efficiency needed for growth, utilizing the recommended CNC setup by JD Edwards.
• Planed and executed the overall implementation of JD Edwards ERP systems across the corporate, including financial systems, Human capital systems,
• Planed and deployed JD Edwards upgrades and transformation from JD Edwards World to OneWorld using Coexistence approach.
• Upgraded JD Edwards from OneWorld to EnterpriseOne 8.1.
• Built a full payroll & benefits system based on JD Edwards with fully integrated with JD Edwards
Address book, A/R and financial system to be compliant with the local labour laws.
• Communicated project needs regularly and effectively to direct reports and project sponsors.
• Designed, planned and implemented the automation of the retail pharmacies operations using JD Edwards EnterpriseOne with seamless integration with a custom POS. This enabled the pharmacies operations to maintain an efficient stock levels at central warehouse and pharmacies, serving more customers at the pharmacies and improve the productivity of pharmacies team.
• Developed and deployed the corporate’s reporting system using RDA and other JD Edwards Tools. Including the automated reports submission and other batch processes to update data based on certain conditions.
• Developed automated workflows using the standard delivered workflows and customised workflows. Automating the approvals and reviews for several self-service functions across JD Edwards modules.
• Customised standard JD Edwards reports and applications in a way to improve the corporate’s business process and to ensure compliance with the financial policies and internal controls.
• Developed and deployed IBM COGNOS BI reporting tools with seamless integration and extraction of data from ORACLE JD Edwards Tables.
• Deployed DcLink warehouse management system using Honeywell Handheld devices, with seamless integration with JD Edwards WMS.
• Created an integration layer with EDI Capabilities of JD Edwards to exchange data with external parties and vendors in an automated platform