Presales Engineer | Backup Product Manager
Al Jeraisy
Total years of experience :10 years, 0 Months
Develop and demonstrate core competence within the Backup Solutions (Veritas - Veeam - Rubrik…others) product line
- Deliver demonstrable examples of technology that highlight the value of the Backup Solutions Product Line
- Thoroughly understand competitive products and Backup strengths
- Provide assistance with answering RFI/RFP Requests
- Helping the sales team to reach targets and closing dealing
- Strong knowledge of technical and innovative solutions such as experience with enterprise virtualized environment, concepts of Cryptography, Security, PKI, Data Protection/Security
- Deliver solutions related documentation that could include the scope of work/user manual.
- Provides customers and account representatives with technical product advice and demonstration support during pre-sales discussions
- Architecture and deployment of on-premise and cloud (AWS- Azure) based Solution Architectures
- Contribute to the customer’s success by leveraging knowledge of storage, computing, virtualization and cloud while utilizing employee’s in-depth knowledge of Seagate’s value propositions, technology and roadmaps
- Install, support, and maintain Cloud solutions at the Pre-Sales PoC deployments
- Understand and articulate the impact of Network Virtualization and Security to a customer’s physical IP network, operations and future network and networking security architectures
- Met with channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements.
- Initiated Pre-Sales activities, consulting services and products - Developed
projects’ scopes (Out of Scope, Scope of work) and prepared proposals.
- Supported sales by developing solution design, pricing and sales proposals, including RFP's.
- Provide support in written information for RFP and tender proposals
- Manage Remotely accounts for Microsoft environment.
- Manage Microsoft Office 365 & Microsoft Azure AD.
- Manage & Upgrade Domain Controller and additional DC.
- Install and Manage SCCM (Software inventory - WSUS - SCCM End point Security).
- Install and Manage VMware infrastructure including ( ESXI 6.5 hosts Vcenter 6.5 - Horizon View 7) .
- Install and Manage VSAN with DELL-EMC Unity VSA.
- Install and Manage Veeam Backup & Replication v9.0 for backup and replication strategy.
- Manage AWS ( ELB - EC2- S3 - Route 53 - AMIs ).
- Implemented FortiGate UTM firewall for web filtration and manage traffic.
- Implemented FortiGate ( IPS & DMZ & VPN ).
- Migrate Microsoft Hyper-V cluster to VMware cluster.
- Install and Manage SCCM (Software inventory - WSUS - SCCM End point Security ).
- Manage WDS (Deploy captures Images 32 bit -64 bit with drivers ).
- Planning Disaster Recovery solution .
- Exchange Server Integration with Microsoft office Outlook, and Web Authorization
- Monitor server logs and overall performance, troubleshooting and resolving problems.
- Planning and undertaking scheduled maintenance and servers upgrades
- Providing support to IT team with any Problem Related to system and permissions
Working on ERP System : Microsoft Dynamics AX 2012 R3
- Install & Manage Microsoft dynamics ax point of sale (POS)
- Install Microsoft dynamics ax client
- Manage users in Microsoft dynamics AX 2012
- Knowledge of Retail, financial, data entry, purchase, human resource modules
- Manage users and computers in domain by using windows server 2012 R2
- Group policy creator and management by using windows server 2012 R2
- Print server, file server management by using windows server 2012 R2
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, modify, and repair computer hardware and software.
- Modify, and repair for security cameras.
- Maintenance and diagnosis of failures (Cashier devices, scanners and printers).
- Provides technical support to users by researching and answering questions.
- Ability to advise and educate customers in a way they can understand.
- Possess patience to work through technical issues with non-technical customers.
- Ability to solve technical problem in the ever-changing realm of technical support from start to finish by over Phone
Grade: Good - Graduation Project: Design 3G System (Tx & Rx) depends on Spread SpectrumTechnology “Direct Sequence Communication”. - Grade of Graduation Project : Excellent