Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
Mohamed El Farchi, Office Manager

Mohamed El Farchi

Office Manager·Favorit 1C

Morocco

High school or equivalent, Skills in call handling, customer communication, and issue resolution.

Work experience

Total years of experience: 3 years, 10 months

Office Manager

June 2025 - April 2026

Favorit 1C

Rabat, Morocco Remote

June 2025 - April 2026

■ Provided direct customer support by contacting clients to final ize electronic work acceptance documents and resolve
documentation issues
■ Managed client communications and inquiries related to 1 C:Enterprise software systems
■ Maintained accurate digi tal records and administrative workflows, ensuring timely response to cl ient needs
■ Supported internal business operations and coordinated between technic al teams and cl ients
■ Developed strong understanding of enterprise documentation systems and cl ient service protocols

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Agent

February 2024 - January 2025

upwork

Bayonne, France Remote

February 2024 - January 2025

■ Handled 80+ daily customer interactions with a 95% satisfaction score.
■ Resolved escalated issues, reducing supervisor in tervention by 50%.
■ Enhanced troublesh ooting processes, reducing resolution time by 15% & Del ivered remote support across emai l, chat, and
phone channels.

Company industry:
Call Centers & Customer Care Outsourcing

Order confirmation specialist

March 2022 - January 2024

E- Commerce CRAE GROUP LTD )

Cyprus Remote

March 2022 - January 2024

■ Processed and validated high- volume customer orders ( Arabic & French) with 99% accuracy.
■ Conducted order verification cal ls to reduce errors and boost customer satisfaction.
■ Managed payment and sales fol low- ups, reducing delayed transactions.
■ Col laborated with logistics teams to speed up del ivery and improve fulfillment efficiency.

Company industry:
Call Centers & Customer Care Outsourcing

Education

CVS Health

January 2024

January 2024

High school or equivalent, Skills in call handling, customer communication, and issue resolution.

United States

Université Hassan Ii De Casablanca

April 2020

April 2020

Diploma, Business Management

Morocco

Skills

Remote Support

Expert

Technical Writing

Expert

problem solving skills

Expert

Customer Support

Expert

General Knowledge

Expert

Patienc

Expert

Interpersona

Expert

Technica

Expert

active listening skill

Expert

multi-tasking skill

Expert

communication skill

Expert

knowledge of CRM systems

Expert

CRM Software

Intermediate

Workflow Management

Intermediate

Data Entry

Expert

Inbound and Outbound Support (system/process handling)

Intermediate

BUSINESS OPERATIONS

Intermediate

C PROGRAMMING LANGUAGE

Intermediate

COMMUNICATIONS

Intermediate

CLIENT SERVICES

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

CUSTOMER SERVICE

Intermediate

SARS SOFTWARE PRODUCTS

Intermediate

TECHNICAL SUPPORT

Intermediate

Languages

English

Intermediate

Arabic

Native Speaker

French

Intermediate

Training and Certifications

Certifications
Introduction to Technic al Support
Introduction to Technical Support
IBM
Call Center Customer Service
CVS Health
Feb 2022

Hobbies and interests

Reading
Volunteering

"Volunteering to support communities, enhancing empathy and communication skills."