Mohamed El Mallah

• Developing customer relationship to secure sales targets and increasing the market share.
• Identifies current and future customer service requirements by establishing personal rapport with
• potential and actual customers and other persons in a position to understand service requirements.
• Provides product and service technical training by answering questions and requests.
• Complies with federal, and local legal requirements by studying existing and new legislation.
• anticipating future legislation; advising customer on product, service, or equipment adherence to
• requirements; advising customer on needed actions.
• Contributes to team effort by accomplishing related results as needed.

Responsibility of budgeting of Sales targets during MRP and LRP processes,
* Attend to RFQs and coordinate with regional customer service and engineering
department to perform and ensure that proper technical commercial offers are submitted
to clients,
* Responsibility for acquiring new customers and satisfying existing customers - Key
Account Management,
* Coordination of branch activities including local utilization of field service/valve repair
shop/fast response,
* Reporting of KPIs and other indicators based on Regional demands,
* Ensuring CRM is updated and information is relevant at all times,
* Closely work with the Regional Sales Manager to promote Solution selling,
* Identify, promote and follow up all Projects, Solution and Performance Contract
opportunities,
* Clear, efficient and timely communication to the client on companies value added
proposals,
* Tracking projects and following up of incoming orders in coordination with other
departments,
* Generating periodic reports and statistics regarding sales achievements and prospects
against budget,
* Representing the company at meetings with customers, representatives and other
department’s etc., as required,
* Participate in project negotiation and execution including coordination, kick-off meetings
with customers.

Preparing technical and commercial offers for tenders and inquires.
• After sales support.
• Technical advising.
• Registering in oil & gas companies’ vendor lists.
• Introduced our American Freightliner truck to the Egyptian petroleum sector and won the 1st.
tender in this sector.

Prepare quotations, technical support for a wide range of spare parts (Pipes & fittings / Valves /
Heat exchangers) and negotiate with the clients in oil & gas sector.
• After sales support.
• Registering in vendor lists.
• Work on a long term project for new Egyptian refinery (ERC) to support in heavy lifting and
exceptional transport for the reactor

Preparing technical and commercial offers for tenders and inquires.
• Registering in vendor lists.
• Keeping good relations with the clients.

Preventive Maintenance to the machines & production lines.
• Control the Boiler's Emissions & monitoring its rates of fuel consumption.
• Control & Preventive Maintenance to the whole water treatment unit at the factory.