Head Of Operation- & Acting
BNP PARIBAS Egypt
Total years of experience :8 years, 7 Months
March 2006 Till Now BNP PARIBAS Egypt.
Head Of Operation- & Acting as branch manager Nile City Branch.
* Ensure full adherence & attachment to Bank's procedures.
* Review and mutually sing all daily operational transactions, to ensure posting relative entries to proper accounts, after obtaining requested approvals, thus covering operational risk.
* Certify and validate all daily operations entries & related batches for operations users, to ensure correctness of relevant transactions to meet the key control points &complete branch closure.
* Distribution of work among subordinates to ensure proper setting of priorities as regards work flow.
* Perform periodic inventory to the secured items & existing custody (Drafts, Local Bills, Clearing Notes, deposit Receipts, withdrawal Slips, Deposit Certificates, keys, combinations etc) of Operations area as to meet the control measure.
* Review, and approve the monthly statistics related to Operations, and its dispatch to the appropriate Officials at the Head Office, to meet the fundamental monitoring Points (PSF)
* Control the Branch expenses, and mutually approve and sign the expenditure entries belonging to the branch, to ensure proper spending and reducing Bank's Expenses.
* Appraise, recognize, educate and coach my staff.
* Provide best blend of customer service across operational area.
* On time incident & customer's complain reporting, analyzing &recommending actions to be taken to avoid re occurrence.
* Anticipate expected problems & errors to avoid their realization.
* Full control on register, files, customer's checkbooks & returned checks.
* Monitor cash limit in the vault and ensure that it is within limit and there is no ideal cash.
* Perform monthly surprise cash count and inventory of blank drafts as well as undelivered check books to clients.
* Escalate problems to the Operations Head in a timely manner.
* Authorized ''A'' signature.
Customer service Operation Supervisor 10th of Ramadan Branch. (Reporting to the Operation Head)
* Welcome the Bank's customers, receive their instructions, validate and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time.
* Handle decentralized client's requests efficiently, promptly and according to Bank's procedures.
* Follow-up the execution of clients' instructions in co-ordination with concerned departments, to ensure proper & accurate service delivery in timely manner.
* Safe-keeping of secured items.
* Handle customer queries & complaints & escalate as appropriate.
* Ensure posting of Bank charges related to customer service operation transactions in accordance with BNP tariff.
* Handle deceased accounts and the distribution of the heritage in coordination with legal department.
* Safe-keeping of clients' check books until delivery to clients receive process and file stop payment instructions.
United Bank of Egypt (UBE)
Marketing Specialist reporting to the head of sales
* Maximize all sales opportunities from allocated Target Market List portfolio and call center leads to cross sell all Personal Financial Services.
* Plan calls (10daily individual face to face meetings) to ensure efficient use of time and resources and achieving set targets.
* Increasing card sales volumes for visa and diners by opening new markets.
* Produce regular reports concerning sales achievements, Competitor activities and general business conditions.
* Complete administration to support sales and marketing objectives.
June 05 Till
December 07
May 04 Till
June 05
June2003:May 2004
Nov 2003 -May2004: Lobby officer in the Arab Bank (NasrCity & Heliopolis Branch)
Sales and Marketing for insurance Certificate.
Summer jobs
Summer 2003 Arab Bank -Head Office.
* June: November: - Marketing Department
* January: - in the Dealing Room
Summer 2002 Arab Bank - Heliopolis Branch.
* June: September: - different Departments
Summer 2001 MIBank - Merghany Branch.
* August: - Collection Departments
Training
May 2007 MBA Masters of Business Administration (Banking), Arab Academy for Banking and Financial Sciences.
July 2004 Achievement Certificate in Business Administration, The American University in Cairo. June 1999:2003 Faculty of Commerce, AIN SHAMS Uni. Department: Accounting.
School of Graduation: St. Georges Language School.