Branch Operation Manager
Commercial International Bank ( C.I.B )
Total years of experience :16 years, 6 Months
Responsible for: Ensure that all the branch banking transactions are processed accurately as per the set standard operating procedures. Ensure transactions processing are done in a timely manner to ensure that a high level of customer service is provided to internal and external customers. Ensures cash shortages and excesses at counter are eliminated and timely reporting/investigation of cash differences if any. Ensures that all the required controls are followed and implemented as required. Coordinate with all the related stake-holders to ensure transactions processing - (Retail Operations / Central Operations.....etc). Ensures the accuracy of transactions so that accounts are reconciled and financial losses to the bank are avoided. Provides continuous feedback to branch operations on process adherence and any observed inconsistency at the counter through branch monthly exception reporting mechanism for his respective areas. Escalates the unsolved customer complaints to the branch head or deputy branch head & the Zone Operations & Service Head for necessary action Be vigilant & alert on any possible frauds & risks at the counter area. Direct customers to use the alternative channels if possible. Ensures providing superior service and solving customers’ problems
Responsible for: Operation work Collection Internal & outgoing transfer, processing drafts & payroll processing trade finance products (LC, LG & IDC ) Account opening / closure (individuals & companies) Time deposits & Certificate of deposit issuing / breaking Processing retail products such as loans and credit cards
coordinator in Commercial International Bank (C.I.B) • Responsible for: 1. Operation work 2. Collection 3. Internal & outgoing transfer, processing drafts & payroll 4. processing trade finance products (LC, LG & IDC) 5. Account opening / closure (individuals & companies) 6. Time deposits & Certificate of deposit issuing / breaking 7. Processing retail products such as loans and credit cards
Master in business administration (M.B.A)
Bachelor of commerce, English section, Business department, Alexandria university.
2003 High school sidi gaber language school (S.L.S)
