Service Operation Support Supervisor
Mantrac
مجموع سنوات الخبرة :23 years, 3 أشهر
° Produce required management information reports for Territory Service Operation Support Manager / Service Manager / Service Cost Center Managers.
° Assist Territory Service Operation Support Manager for preparing strategic planning reports, Sales forecast, Expenses budget and financial statement report.
° Administrate the critical projects and respective Key Performance Indicators “KPI”.
° To responsible for training new Admins and improving the efficiency of existing staff.
° To support all service members in all systematic activities and implement the new instructions to become The Benchmark for a Caterpillar dealership on a global scale.
° Monthly follow up with Administrators and make a quarterly assessment for all to stand on week points that need for develop to improve the efficiency of administrators and administration process results.
° Join Mantrac team in Suez Canal Pan for one and half years then Galala road project with Egyptian army for four years.
° To manage all administration duty beside all member accommodation and financials activities.
° Beside Egypt Service Operation Support job duties
Support trip to Sierra Leone territory to trains service administration team to become more efficiency and accuracy to keep them abreast of developments and Caterpillar Inc. benchmarks.
Service Administrator Supervisor "Egypt BU & Iraq BU" to be responsible for the two territories administration work.
° Produce required management information reports for Territory Service Operation Support Manager / Area Service Managers.
° Assist Territory Service Operation Support Manager in administration of the critical projects and respective Key Performance Indicators "KPI".
° Mantrac Group is a “Multinational Co. authorized Caterpillar dealer.
° Service Administrator in Mantrac Group “Multinational Co. authorized Caterpillar dealer, distributing and supporting Caterpillar construction machines, power systems and material-handling equipment in nine countries spread over three continents. - One of Mansours’ companies - http://www.mantracgroup.com.”
° Responsible for all service departments systematic activities for each branch I responsible for.
° Work with Service Supervisor as a team work to administer day to day operation of service jobs.
° Ensure that the documentation process is consistently maintained for every job.
° To print, record and dispatch service department invoices by mail to the customers.
° Works by Manpro "Mantrac program" to uploaded all Service jobs details accordance to KPI figure benchmarks.
° Administer Mantrac's Warranty jobs in accordance with company policy and Caterpillar Warranty Guide.
° Administer all monthly jobs for Contracts, vehicle administration, non-chargeable hours etc.
° Perform all administration is conducted in accordance to the service Department Procedures - Administration.
° Prepare field service jobs conducted in an efficient manner.
° Ensure all kind of jobs is administered in accordance to Service Procedures.
° Responsible for Cairo and Delta stores retail.
° Responsible for sales team to achieve target for etisalat lines, mobiles inc..
Promoted to be Shbin El Kom branch Manager
° Sales responsibilities: Responsible for representatives “Vodafone, Mobiles, Nile and Ringo.
° Managerial responsibilities: Responsible for all “Reps, store keepers, Admins and accountants”.
° Responsible for achieve target for Vodafone lines and recharging cards sales and Nokia, SAMSUNG mobile devices sales.
Faculty of commerce