Learning And Development Director
Kempinski Hotels
Total des années d'expérience :17 years, 3 Mois
Leading two properties in Alexandria City, Hilton Alexandria Green Plaza and Hilton Alexandria King's Ranch (Pre-Opening)
Regional Master Trainer supporting the Brand's new openings and conversion Properties and Brand Training
Setting up Learning & Development function & record system
Deliver all the Brand required Training to all levels of teams as per the Global Brand training requirements
Ensure all managers & designated team members complete the required online learning for the opening process
Ensure all departments confront with the QA requirements in every aspect of operation & training related to achieve the required score for the opening
Ensure all team members are engaged to the social & internal team members’ communication websites and use them to understand the culture & live the values of the company
March 2012 - Current Hilton Sharm Dreams Resort, Hilton Sharm Fayrouz Resort
Sharm El Sheikh
Learning & Development Manager
Regional Master Trainer
Regional "Global English" Champion Egypt & Levant
Achievements
• Task Force at DTbH Dhahran Saudi Arabia a conversion hotel
• Winner of the Global contest of designing Learning Conversation Hilton
Worldwide
• Best Talent Manager of the year 2013 MEA finalist
• L&D Professional of the year 2013 MEA nomination
• Blue Energy Champion in charge of all activities and uploads
• Best Practice Learning & Development in the region with "Talent
Development" designed program
• Best Learning & development Performance in the region in August 2012
• Create a new Talent Development program for 21 talents (key
personnel-Front line leaders) for 5 months, with full detailed guidelines and graduation criteria including internal and external activities
• Create and develop great effective team of departments coaches from each department to strengthen the process of development and quality and following up on the learning activities and to have a big effect on
SALT score and achieving the business targets
• Creating a Master trainer Successor internally to be in charge of the learning activities while I am on holiday and sharing big events
• Conform to the Hilton QA with 100% in learning & Development
requirements
Hilton Sharm Dreams is a winner of “Connie Award” the best of Hilton Brand 2012 & 2013 MEA
December 2010 - December 2011 Sentido Crystal Bay
Hurghada
Central Assistant Training Manager (In Charge of
SENTIDO Crystal Bay - SUNRISE Mamluk Palace - SUNRISE Garden Beach)
Achievements
• Creating and delivering new managerial and supervisory training
presentations and approved by the regional director of training
• Establishing the system of departmental trainers and following with their
plans in the three hotels
• (Task force as personal assistant for the HR Regional Director for 4 months plus the above-mentioned duties)
• (In charge of SUNRISE HOLIDAYS Resort for three months)
October 2009 - November 2010 Intercontinental hotels group
Port Ghalib
Area Training Coordinator
Achievements
• Port Ghalib resort is a winner of 2010 "world travel awards"
• Intercontinental Port Ghalib is a winner of "Egypt's leading meetings and conferences hotel" - "Egypt's leading Spa resort"
• Crowne plaza is a winner of "Egypt's leading family resort" - "Egypt's
leading honeymoon resort"
November 2006 till August 2009 The Three Corners Company
Hurghada
Training Coordinator (acting as training manager)
Regional Master Train the Trainer Certification from Hilton Worldwide University
• 1999-2003 University of South Valley • Faculty of Education, English Department
