Mohamed Elshorbagy

- Delivered exceptional customer service by advising clients on global logistics solutions and
tailoring DHL services to meet their specific needs.
- Increased customer loyalty through seamless support, resolving challenges, and maintaining a
high standard of service excellence.
- Contributed to significant revenue growth in Q3 2024, earning recognition for outstanding
performance in multiple rerail competitions.
- Consistently surpassed sales targets by an average of 15%-20%, leveraging innovative selling
techniques and a customer-first approach.

- Managed and tracked all costs for the "Noor" real estate project; reviewed contractor invoices,
processed requisitions, purchase orders, and expense reports to ensure accuracy & compliance.
- Conducted audits of accounts to verify alignment with contractual terms, budgets, and
schedules; resolved billing disputes and ensured timely approvals of payments.

- Developed and executed sales strategies to meet or exceed revenue targets; conducted
product demonstrations, and secured sales deals to achieve goals.
- Provided exceptional customer support, collaborated with product development and
marketing teams to share feedback, and stayed updated on market trends and competitors in
the EdTech sector.

- Spearheaded HR training programs and talent acquisition processes, boosting team
productivity.
- Supervised sales operations, ensuring achievement of targets and high customer satisfaction.
- Introduced e-marketing campaigns to enhance brand visibility and drive revenue.

- Delivered exceptional customer service, consistently exceeding sales quotas.
- Identified customer needs to provide tailored solutions, fostering loyalty and repeat business.