Supervisor voice network Engineer
Vodafone Egypt
Total years of experience :25 years, 9 Months
- Proper project management, active and effective participation as a project manager.
- Handling AVAYA & Genesys CTI/IVR issues in Vodafone Call Centers.
- Design and implement the best solutions for Vodafone outsourced and off shoring Call centers.
- Handling the operation issues of Vodafone outsourced and insourced Call centers.
- Plan and conduct upgrades and expansions.
- Working with GSM Core Network Teams in voice connectivity solutions between IT and GSM.
- Help other team members in achieving their objectives and provide technical consultancy.
- Plan for team technical training and ensure that the team adheres to the training plan.
- Manage outsourced IT voice staff in all Vodafone Egypt main sites.
- Participate in budget planning and setting team objectives.
- Work on solving Telecomm Egypt issues to support lines, links, and services.
- Ensure delivering a daily, weekly and monthly reports on the operation and the projects status.
- Proper communication with customers, management and other pears.
- Proper track, follow up, escalation and feedback of issues and problems to management team and vendors / suppliers.
- Plan and Organize Installation, Maintenance and Upgrade of Nortel Enterprise voice solutions.
- Provide on-site and remote technical support.
- Troubleshooting, work around and solving problems.
- Hardware and Software troubleshooting of the Nortel PBX and its application (Cards, network shelves, IPE shelves, Cables, HDSLs, etc).
- Communicate with Telecom Egypt for all links related issues.
- Troubleshoot the network problems, diagnosing and solving hardware and software faults for the customer.
RAYA IT PROJECTS EXPERIENCE:
- Install and operate voice systems in Microsoft Egypt main office.
- Upgrade voice system in Movenpick Hotel and HSBC main office.
- Install voice system in Lotfy Mansour Company - Zahraa El Maadi office.
- Responsible for predictive maintenance visits for all voice sites in Cairo and Alexandria.
- Resident Voice Engineer in Vodafone Dallah Tower site - El Maadi.
- Team Leader of RAYA Voice Team in Vodafone Egypt for new installations, upgrades and operation projects.
- Provide on-site technical support.
- Troubleshooting, work around and solving problems.
- Customer Support and Satisfaction.