Mohamed Elasser

•Facilitating human resources processes
•Acting as a liaison between employees and insurance providers and the senior management
•Resolving benefits-related problems
•Ensuring the effective utilization of plans related to HR programs and services
•Administering welfare plans, including enrolments, changes, and terminations
•Answering employee requests and questions
•Conducting audits of payroll, benefits, and other HR programs, and recommending corrective actions
•Assisting with the performance review and termination processes
•Conduct a Job Interview processes
•Preparing or updating employment records related to hiring, transferring, promoting, and terminating
•Explaining human resources policies, procedures, laws, and standards to new and existing employees
•Ensuring new hire paperwork is completed and processed
•Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
•Addressing any employment relations issues, such as work complaints and harassment allegations
•Processing all personnel action forms and ensuring proper approval
•Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks

Skill Set: Sourcing, recruiting, Screening. Sourcing and recruiting qualified candidates matching to the requirement from client.Screening candidates according to the job description.Sourcing and recruiting from various job boards and social-networking sites.Coordinating with recruited candidates for scheduling interviews.Able to maintain database of candidates.

-Maintains personnel files in compliance with applicable legal requirements.
-Keeps employee records up-to-date by processing employee status changes in timely fashion.
-Maintains listing of approved foundation positions along with assigned salary grade levels.
-Processes personnel action forms and ensures proper approvals; disseminates approved forms.
-Maintains budget spreadsheet that includes salaries, payroll taxes and fringe allowances.
-Prepares paperwork required to place employees on payroll and establishes personnel file.
-Assists in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks.
-Maintains the employee handbook with updated resolutions and other pertinent information, as needed.

My responsibilities:

•Perform activities in the HR area includes employment specialists who screen, recruit, interview and place workers.
•Compile and keep personal records, record data for each employee.
•Process, verify and maintain personal related documents.
•Explain company personnel policies, benefits, and procedures of job application.
•Gather personnel records from other departments or employees.
•Examine employee files to answer inquires and provide information for personnel actions.
•Contact job applications to inform them of the status of their applications.
•Interpret and explain HR policies, procedures, laws, standards, or regulations.
•Assist in generating the monthly payroll.

As Customer Service Advisor my responsibilities:
• Answering calls in a professional and timely manner, logging details of the customer incident or changes to services - ensuring that accurate and complete information is obtained.
• Resolving customer incidents or changes wherever possible at first point of contact or to assign the incident to the Incident Management Team or 3rd Party accurately with initial diagnostics carried out.
• Ensuring customers receive timely updates on incidents.
• Building relationships with the customer in a professional way.
• Develop and maintain business product and service awareness through self-investigation and support from Vodafone.
• Contributing to ad-hoc duties and projects as determined from time to time by members of the management team.
• Working cross functionally with Operations, Sales, Marketing, Service & Account Managers and all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successes.
• Ensuring ongoing development of technical and customer service skills within the role.

As Customer Service Advisor my skills and qualifications will ideally include:

• Customer relationship management
• Proven experience in a Customer Service role
• Good understanding of telecommunication services desirable
• V-Good communication skills
• Good analytical skills
• Excellent interpersonal skills
• willing to learn and progress within a large corporate organization

As Customer Service Advisor my responsibilities:
• Answering calls in a professional and timely manner, logging details of the customer incident or changes to services - ensuring that accurate and complete information is obtained.
• Resolving customer incidents or changes wherever possible at first point of contact or to assign the incident to the Incident Management Team or 3rd Party accurately with initial diagnostics carried out.
• Ensuring customers receive timely updates on incidents.
• Building relationships with the customer in a professional way.
• Develop and maintain business product and service awareness through self-investigation and support from Vodafone.
• Contributing to ad-hoc duties and projects as determined from time to time by members of the management team.
• Working cross functionally with Operations, Sales, Marketing, Service & Account Managers and all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successes.
• Ensuring ongoing development of technical and customer service skills within the role.

As Customer Service Advisor my skills and qualifications will ideally include:

• Customer relationship management
• Proven experience in a Customer Service role
• Good understanding of telecommunication services desirable
• V-Good communication skills
• Good analytical skills
• Excellent interpersonal skills
• willing to learn and progress within a large corporate organization

Proven experience in a Customer Service role •Good understanding of telecommunication services desirable •Excellent communication skills •Good analytical skills •Excellent interpersonal skills •Willing to learn and progress within a large corporate organization