IT Manager
e.construct FZ LLC
Total years of experience :16 years, 10 Months
- Assisted with opening two new branches in the US and Egypt.
- Prepared and implemented annual plans, strategies and procedures to attain departmental objectives while managing and supervising IT team of seven.
- Ensured connectivity on each user’s system, assigned projects to different team members according to areas of expertise.
- Acted as liaison with vendors to set up system infrastructure, negotiated contracts, service delivery, and costs.
- Monitored network functions safeguarding against viruses, ‘worms’, and malware.
- Oversaw network and server configuration and purchased compatible software/hardware and other IT supplies according to inventory needs.
- Designed and implemented infrastructure- and application-hardening methodologies including POLPs, firewalls policies, access control, SSO, IPS, and encryption.
- Communicated with end-user in cases of service outages, improvements, implementation, retirements, and system upgrades; identified areas for process improvements.
- Regularly developed standards for workstations, mobile devices, printers, and other devices.
- Managed documentation development and maintenance including departmental policies, procedures, disaster recovery plans, and technical reports.
- Researched and implemented new technologies capable of enhancing business productivity and reducing expenses.
- Worked to identify system weakness and developed cost-effective solutions.
- Assessed infrastructure and application communication channels internally and externally.
- Directed and implemented network (LAN/WAN) design, testing, operations and maintenance for three new branches.
- Arranged server specs according to users’ needs and connected all new branches with full-mesh VPN connection using firewalls and within pre-set budget.
- Designed and monitored performance of the enterprise network.
- Implemented VoIP system for all branches resulting in 90+% in cost savings in monthly bills on international calls.
- Supported all aspects of hardware/software fault rectification, migration and upgradation.
- Significantly improved system performance and efficiency by analyzing and re-engineering, when needed, existing system and components; aligned operating systems and configurations within infrastructure.
- Handled backup duties by Acronis, Veeam and Windows backup; implemented preventive/breakdown maintenance design.
- Supported desktops for 60 users in and out of site.
- Managed sever application, maintenance, and installation including hardware integration, Windows 2003/2008, LAN and WAN connectivity, Active Domain & messaging system, Antivirus Business Security Installation and maintenance.
- Oversaw two domain controllers, ISA, DHCP servers, leased line and routers.
- Supported desktops for 75 users in and out of site.
- Handled troubleshooting and problem resolution for all kinds of issues in networking, software, and hardware