CENTER OPERATION MANAGER
MAGRABI HOSPITALS AND CENTERS
Total years of experience :16 years, 4 Months
-Handling the internal day to day operation role which involves tasks required to provide adequate services to the patients.
-Assign the daily clinic schedule and ensure work assignments are appropriately schedules to meet clinical needs of assigned areas. Work closely with medical director to ensure operational needs throughout the department are adequately met on an immediate basis.
-Responsible for the operation performance of the assigned staff. Work closely with them to develop, monitor and implement appropriate work practice method and to ensure proper, competent, and full completion of assigned activities.
-Develop job description, orientation programs for assigned staff as well as training program.
- Evaluate the performance of department’s staff on regular basis and provide the needed professional development to reach the targeted goals and objectives.
-Make recommendation regarding promotion, re-contracting, and termination of any of the assigned staff members as necessary and/or appropriate.
-Ensure customers’ satisfaction by ensuring the process, quality and availability of services, develop and implement mechanisms and processes to ensure patient educational material and programs are readily available in assigned areas.
-Assist in the preparation of departmental budget based on reviews of department recommendations, familiarity with operating procedures and cost/revenue projection and submit recommendations to the Chief Executive Officer.
-Guide and hold the departmental staff meetings and education sessions.
-Maintain records and prepare statistical report on time as appropriate / necessary.
-Supervise and direct with the finance department in managing the cost centers targeting to reach the operation budget and the best services level within sustainable cost structure of the business.
-Working on increasing profit and cutting cost and achieving high profitability by increases revenue, improve service quality level.
-Reducing cost, through control labor cost, material cost, control facilities fixed cost, control equipment cost and controlling the machinery utilization, control transport cost by decreasing the internal traffic and distance of supply chain.
Manage in a case management system using ongoing interaction with patients, physicians, and other health providers to meet designated clinical, operational, and financial outcomes for aggregate
patient populations.
Assist physicians, patients, families and staff in providing care for patient populations that is
appropriate, effective, and cost efficient.
Attend and actively participate in all departmental and interdepartmental meeting relative to Case
Management/ Social functions.
Collaborates with payors and review organizations to ensure proper utilization of patient care
resources.
Documents clearly and concisely all contacts and information of the patient’s case management
process on the appropriate chart forms.
Educates physicians and staff regarding appropriate level of care/utilization issues.
Helping to develop policies, collaborating with department heads and acting as liaison between medical staff and governing boards.
- Work with hospital administrators on initiatives to improve efficiency and ensure quality delivery of healthcare services to patients.
- Develop and document new procedures, and support the implementation of technological innovations throughout a facility.
- Participate in strategic planning to develop objectives and goals, and implement the changes needed to achieve them.
- Fill a community relations role, providing information regarding health awareness or disease prevention.
- Fundraising, supervising personnel and managing operations
Renovation and restoration of the hospital radio diagnosis department.
Assist in evaluation and solution of potential field problems, referring them to the head of the department.
Assist in plan and analysis in order to provide clear, trackable and coordinated interpretations of the design/drawings for the radio diagnosis department.
Perform additional assignments and responsibilities as assumed or requested by chef of the department.
Conduct quality control activities in accordance with instructions, inspection programs, using specified control measuring and testing equipment.
Understand and perform document control functions in accordance with on-site policy and procedures.
Attend project coordination and contractor/architect/engineer meetings as required.
Research and recommend solutions to design document problems, including conflicts, interferences and errors/omissions.
Participate in the continuous updating and accurate generation of as-built documents, assist with the research and preparation of field change requests to resolve design issues.
Basically Working on creating, innovating& implementing the advertising & marketing campaigns for the Major pharmacological companies(Pfizer, GlaxoSmithKline,
Sanofi-Aventis, Novartis) for their products from the scratch till the end of campaign PLUS the duties for the marketing director:
1. Research new markets
2. Create SWOTS
3. Determine new market channels
4. Contact follow-ups on sales prospects
5. Coordinate with marketing groups to facilitate functions 6. Provide status reports to management
7. Perform general clerical duties
8. Maintain electronic filing systems.
9. Setup and coordinate meetings
10. Support staff in assigned projects
Member of the Renovation & Restoration team working on SHARM ELSHEKH INTERNATIONAL HOSPITAL Remodeling Plan.
Supervising the flow of work in the facility, dealing with daily problems & promote the standards of quality within the organization to the international ones
Organize the convoy from A to Z, the place, the manpower, the physicians, the pharmacists, the medications, the coding, the statistics & linking between the top management & the rest of the workers in the convoy.
Project Management Fundamentals, Team Building Issues, Risk Management, Team Planning & Control, Coast Planning & Control, Quality Management
The American University in Cairo (AUC) GPA: 3.7 / 4 October 2009 - June 2011 # Including the Following Modules Management Functions, Total Quality Management for hospitals & healthcare centers, Human-Resource Strategies, Marketing for Healthcare centers & hospitals, Information systems in healthcare organizations & hospitals, Finance and Accounting for healthcare centers& hospitals) Graduation Project