Mohamed Ibrahem Elgammal

Front Office Manager at Coral Beach Rotana Montazah Sharm El Sheikh 248 Rooms Rotana Group

• September 2006 to September 2011

مساعد مدير المكاتب الأماميه at فندق كورال بيتش روتانا المنتزه

• Egypt - Sharm el Sheikh
• July 1999 to September 2011

مساعد مدير المكاتب الأماميه إدارة المكاتب الأماميه

Desk Supervisor at Holiday Inn Resort Safaga Palace 327 Rooms Intercontinental Hotels Group

• April 2003 to June 2004

Clerk at Holiday Inn Resort Safag

• July 2001 to March 2003

Telephone Operator at Holiday Inn Resort Safag

• April 2000 to June 2001

Busboy at nd Room Service Employee, Holiday Inn Resort Safag

• June 1999 to March 2000

Purchasing Manager

• May 1996 to May 1999

El Badwi company Egypt for Plastic Industry.
ADDITIONAL SKILLS___________________________________________________________
provide guidance and leadership as the Asst. Front Office Manager, ensuring the delivery of consistent quality customer service.

Duty manager at Sunrise El Palacio Hurghada Resort 800 rooms Thomas Cook Partner Hotels

• July 2004 to

Assistant Front Office Manager

• to

Assist in the day-to-day operation of the hotel front office.
Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.
Assign, coordinate, and supervise work activities of Front Desk Agents.
Ensure work is completed to include, shift closings, room deposits, refunds and rebates.
Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures.
Prepare and conduct Front Desk meetings and resolve issues.
Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
Provide information and direction to staff to achieve 100% occupancy.
Review and resolve dispute accounts and Housekeeping discrepancies.
10. Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift.
Perform check-in and out procedures.
Take personal responsibility for correcting customer service problems.