Mohamed Abdelrahman Mahmoud

LINE at EVERGREEN

• Egypt
• My current job since October 2009

Export team leader at EVERGREEN SHIPPING LINE

• Egypt - Alexandria
• My current job since September 2009

CUSTOMER SERVICE at EVERGREEN

• Egypt
• September 2009 to January 2016

Take booking for outbound traffic originated from Alexandria Port / Ein Elsokhna port to
various destinations.

• Review shipping declarations on hand & make sure compliance with Egyptian customs
laws/regulations & the same for POD customs laws/regulations.

• Follow up with shippers/forwarders to hand over export units on time before vessel cut-off.

• Preparing bills of lading drafts & sent to customers for review/confirmation.

• Issue/sign original bills of lading & proceed with final review before delivering to customer.

• Engage/monitoring counter daily activities.

• Cross-check cargo manifest against customs documents to assure data \[packages +
net/gross weights\] relevance.

• Submit cargo manifest to port authority prior vessel sailing.

Mohamed Abdelrahman - page 1
• Prepare freight manifest & review against each customer quotation / contract.

• Prepare/review invoices including ocean freight & local charges.

• Liaise with customers to assure settlement of incurred charges on time to avoid occurrence of
outstanding records.

• Liaise with customers to solve unclaimed cases at any POD.

• Co-ordinate with overseas agents to troubleshoot any pending cases/ dilemmas.

Head at EVERGREEN

• Egypt
• March 2014 to August 2014

Support sales team to secure plentiful traffic on EVERGREEN vessels.

• Support sales team by attending business meetings & assure overcome any obstacles facing
existing/potential clients.

• Support sales team by granting special care for VIP accounts.

• Monitor the process of Take booking for outbound traffic originated from Beira Port to various
destinations.

• Review shipping declarations on hand & make sure compliance with
Mozambican customs laws/regulations & the same for POD customs
laws/regulations.

• Follow up with shippers/forwarders to hand over export units on time before vessel cut-off.

• Preparing bills of lading drafts & sent to customers for review/confirmation.

• Issue/sign original bills of lading & proceed with final review before delivering to customer.

• Engage/monitoring counter daily activities.

• Cross-check cargo manifest against customs documents to assure data \[packages+net/gross
weights\] relevance.

• Submit cargo manifest to port authority prior vessel sailing.

• Prepare freight manifest & review against each customer quotation / contract.

• Prepare/review invoices including ocean freight & local charges.

• Liaise with customers to assure settlement of incurred charges on time to avoid occurrence of
outstanding records.

• Liaise with customers to solve unclaimed cases at any POD.

• October 2009 to July 2014

Co-ordinate with overseas agents to troubleshoot any pending cases/ dilemmas.

• Manage daily activities related to personnel administrative affairs.

• Manage/review funds dedicated for obtaining all supplies the branch needs.


CSD Team Leader- EXPORT \[ (Kenya (MOMBASA), Tanzania (DAR ES SALAAM)
& Mozambique (NACALA) \]

Customer Service Officer at National Bank of Abu Dhabi

• Egypt
• January 2003 to December 2012

Junior Teller at Doctors Currency Exchange Co

• Egypt
• January 2008 to September 2009

Summer Trainee at Bank ABC

• Egypt
• September 2007 to December 2007

• June 2005 to August 2005