Power System Technical Communicator SuperVisor Product Support Center Of Excellence
Mantrac
مجموع سنوات الخبرة :21 years, 5 أشهر
Supervise technical office team who look after Power System Technical Issues within Mantrac Group (9 counteries)
working on resolving the complicated technical problems, following up on product health and repeated problem and reporting to the factory (CATERPILLAR), i'm the SPOC (Single Point Of Contact) with the factory regarding the product technical issue
meeting with customers and CAT people to negotiate the requested support from the factory to the customers
i have excellent communication skills
Excellent Technical Background in the Power System Fields, including Diesel Gen-set, Gas Gent-set, Marine Propulsion, Oil and Gas Applications and industrial engines.
MWM expert
Excellent problem troubleshooting and resolving
Very Good Managerial Skills
Very good negotiation skills