Assistant Marketing Manager
SHM Industries (Petroleum Services)
Total years of experience :20 years, 7 Months
Classifying and evaluating the markets, customers, competitors, and execute marketing, sales, promotion plans.
- Analyze and evaluate all marketing & sales procedures and their affects on the customers and competitors.
- preparing a digital and standard report shows the curve of the company’s market share and give to marketing manager.
- ِAnalyze the causes of deviation in achieving sales objectives and how to solve.
- Analyze the levels of customer satisfaction and set up suggestions to keep on and improve the positives performance.
- Studding the markets needs of our products and services within selecting the targeted segments to fulfill its wants and demands.
- Execute the right ways of promotions and Ad., to identifying us to the current and potential customers.
- Organize and participate in the exhibitions which can serve our field and following its result, effects and getting the customer needs and open new markets with new customers to apply their satisfaction within our products and services.
- Receiving customer complaints in connection, their requires, delivery dates, qualities, fixing, and maintenance. And set up a report includes suggestions of solving and improving our services to achieve customer loyalty.
- Classifying customers’ behavior withing their requires, cooperating, following our activities, complaints.
- Following all of our internal procedures starting with customer P.O, job order, planning, production, purchasing, quality control, quality assurance, stores, and loading the products at our factory on the deadline delivery time.
Create a new product, following the manufacturing these products by plastic materials, with putting the marketing plan for them.
•Select the right marketing strategy after studding the market opportunities.
•Studding the competitors' products carefully to achieve the sales target successfully.
•Organizing the production environment, team, and coaching them how to do their tasks perfectly.
•Hiring, and Coaching the sales staff and supervisors by the latest training programs to achieve daily, weekly, and the monthly target.
•Managing the rental cars to avoid the theft of petroleum.
•Select the right strategy for the promotion of the products to increase sales and dominate the market.
•Supervising and opening the new markets by our products, and sales team.
•Visiting the key account customers to open a relationship with them, and getting the right marketing strategy through their views.
•Handling the KPI reports, to study the opportunities to improve the business, and achieve the company goals.
•Dealing with advertising agency to get the right designs for packaging of the product.
•Dealing with and purchasing the distribution Sweets food- products and negotiate to get the lower prices.
•Handling, managing, and arranging the stores perfectly to make the result of lost prevention zero.
•Handling the latest program of managing the stores and trading shops.
•Manufacturing and installation perfumes ( All kinds ) and put the marketing plans for distribution market, and following the sales team to achieve daily, weekly, and monthly target, plus Owen a retail store for that .
and Responsibilities:-
•Handling store, by following the company policy and management instructions
To improve the work environment.
•Monitor sales performance against last year, last week, and budget on a daily and weekly basis and communicate to staff.
•Monitor and continuously seek to understand the commercial environment, local trading pattern, competitor activity and market trends in the retail sector and their impact on stores.
•Compilation of various store feedback reports.
•Consider all the customer needs at all the time.
•Implement a high standard of customer focus within the store .
•Actively seeks ways to achieve or exceed shop sales target .
•Ensure all the members of team have an understanding of figures and tarets to be achieved Daily / weekly / and monthly .
•Ensure store maintenance budget are used effectively .
•Ensure troubleshooting related to cash handling .
•Liaises with area / retail operations manager to ensure store has the correct stock package and required stock levels to maximize sales potential .
•Ensure a high standard of visual merchandising and maintenance amongst all staff.
•Effectively communicate any changes in stock or store layout to all members of the team.
•Sending the daily, weekly and monthly sales reports (Key Performance Indicator),
And following the (Standard Operating Procedures) of the company and reports
Directly to the Operations Manager.
•Maintaining the back store operation and replenishment of the merchandise .
•Training and development of the subordinates .
•Ensure Quarterly performance appraisals of staff along with Ops Team / Area Managers .
and Responsibilities:
•Handling all the cash and prepares daily cash report.
•Responsible for proper recording and maintaining all files related in sales.
•Transferring items from branch to branch by doing in and out transfer
•Responsible for maximizing retail sales through product knowledge, customer service and selling skills.
•Sells retail merchandise and assists customers with advice on purchases, trial rooms and product promotions.
•Restocks fixtures and maintains merchandising and visual display standards.
•Implements stock control and security procedures and maintain appropriate records as required by company policy.
•Performs and important staff role as an individual plus performing in a team to ensure success of the retail room.
•Attend all coming calls and customer inquiries.
Manufacturing and selling billiards tables
•Making the regular maintenance.
•Selling Accessories of pool tables .
and Responsibilities:-
•Following the daily orders with the staff, and discussing how to increase and improve the orders amount by add on sale.
•Following the V.I.P customers and improve the relation with them to cover and achieve the target.
•Pushing the staff to open new market and attract new customers to our customer data.
•Following and going to the black list customers to collect the orders amount and solve the problems with them.
•Sending daily, weekly, and monthly sales reports to
and Responsibilities:-
•Leading a team to achieve and give credit, loans to the small projects to improve their projects & Business .
•Following the staff and clients in collecting the premiums monthly.
•Assisting the clients in expanding their activities.
Assisting sales manager on handling sales office procedures.
•Leading sales team to handle operations files.
•Handling company emails and distribute the tasks on the staff.
•Replying to the clients' emails, sending their needs to our technical department to specifying petrol tanks, and following the cost control to set up the prices of customer needs.
•Set up quotations of customer needs and sending by email, Fax, and whatsapp.
•Following the clients after sending quotations and negotiate with them to close the deals.
•Receiving calls out of Egypt, and handling foreign customers to fill up their needs and negotiate with them to close the deals ( clients
Studied the best way to understand the customer needs through 4Cs (Customer value, customer cost, customer convenience, and customer communication.
•Studied the latest ways of business administration sponsored by Cambridge university.
•Studied the right ways to do managing the business by the latest version, managing the staff, supervising the company procedures and policy.
•Coaching the staff and motivating them to achieve the daily, weekly, and monthly target.
•Sending the reports to the management about everything happens in the stores.
Relevant experience:
Managerial Skills:
•Leading a sales group to accomplish a sales target in our market.
•Interesting in finishing the paper work (KPI - SOP) properly and sending all reports on the right time .
•Respecting and meeting deadlines.
•Record leading store and performance turnaround on mature stores and successful new store openings. Facilitated profit increase year after year through improving processes, emphasizing business growth, and expanding market share. Brought inventory shrinkage to all-time record-low of less than 10%. Successfully remedying client challenges through understanding client concerns and executing solutions.
courses: English & Computer Training Courses Sponsored by the Future Generation Foundation (FGF).
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