Mohamed Elkadi, International Account Advisor

Mohamed Elkadi

International Account Advisor

Vodafone

Lieu
Egypte
Éducation
Baccalauréat, Information Tech, Admin
Expérience
18 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 6 Mois

International Account Advisor à Vodafone
  • Egypte - Le Caire
  • Je travaille ici depuis mars 2007

International Account advisor taking care of all customers requests

Team manager à Stream
  • Egypte
  • avril 2010 à juin 2012

To effectively supervise, coach and support agents while overseeing day to day activities with strong focus on service quality, service level agreement, as well as assisting clients/customers/agents with their needs and requests. The main purpose is to facilitate and provide a high level of customer service to the satisfaction of our clients' expectations and meeting department and corporate goals.

sales agent à C3
  • Egypte
  • avril 2005 à juillet 2005

working on american project for online education at AIU university online
working on mortgage finance projects in the USA
working on american project for cell phone contract service.
international customer care agent the team leader then
supervisor

Frontdesk Customer Care à Best western Hotels
  • Etats Unis
  • septembre 1998 à juillet 1999

Front desk, customer service, charge and help geusts to check in, greet and welcome customers Adhere to their attention .

Éducation

Baccalauréat, Information Tech, Admin
  • à HIgh Institute Of Specific studies
  • juillet 2005

High Diploma in Information technology and Business Admin

Specialties & Skills

Customer Orientation
Call Center
Customer Service
Computer Skills:D. Base, Visual Basic, COBOL, C, C++, java, O.S2, Win Prof XP, Excel, word, Internet
Team leader, Problem solve, good Customer Service skills, Basic Management skills, marketing Able

Langues

Anglais
Expert

Formation et Diplômes

Application development (Certificat)
Date de la formation:
January 2001
Valide jusqu'à:
June 2005