محمد Elkadi, International Account Advisor

محمد Elkadi

International Account Advisor

Vodafone

البلد
مصر
التعليم
بكالوريوس, Information Tech, Admin
الخبرات
18 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :18 years, 5 أشهر

International Account Advisor في Vodafone
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ مارس 2007

International Account advisor taking care of all customers requests

Team manager في Stream
  • مصر
  • أبريل 2010 إلى يونيو 2012

To effectively supervise, coach and support agents while overseeing day to day activities with strong focus on service quality, service level agreement, as well as assisting clients/customers/agents with their needs and requests. The main purpose is to facilitate and provide a high level of customer service to the satisfaction of our clients' expectations and meeting department and corporate goals.

sales agent في C3
  • مصر
  • أبريل 2005 إلى يوليو 2005

working on american project for online education at AIU university online
working on mortgage finance projects in the USA
working on american project for cell phone contract service.
international customer care agent the team leader then
supervisor

Frontdesk Customer Care في Best western Hotels
  • الولايات المتحدة
  • سبتمبر 1998 إلى يوليو 1999

Front desk, customer service, charge and help geusts to check in, greet and welcome customers Adhere to their attention .

الخلفية التعليمية

بكالوريوس, Information Tech, Admin
  • في HIgh Institute Of Specific studies
  • يوليو 2005

High Diploma in Information technology and Business Admin

Specialties & Skills

Customer Orientation
Call Center
Customer Service
Computer Skills:D. Base, Visual Basic, COBOL, C, C++, java, O.S2, Win Prof XP, Excel, word, Internet
Team leader, Problem solve, good Customer Service skills, Basic Management skills, marketing Able

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Application development (الشهادة)
تاريخ الدورة:
January 2001
صالحة لغاية:
June 2005