Mohamed Elkafoury

Business development and account management

Interact with customers visiting the showroom for evaluating business requirements and rendering customized solutions; highlight unique selling points & technologies and effectively show benefits against customer products/ services
• Facilitate test drives and resolve specific product related queries followed by negotiating & closing sales agreements
• Coordinate activities related to delivery of vehicles and render qualitative post sales service for enhancing client satisfaction
• Maintain updated knowledge of organizational as well as competitor products for resolving customer queries
• Acquaint customers with available extras, accessories and warranties including vehicle finance and insurance facilities for generating additional revenue for the organization
• Develop rapport with existing clients & prospects for effectively closing identified business deals
• Collaborate with Marketing & Sales Management for implementing optimal pricing strategies across all channels

Interact with customers visiting the showroom for evaluating business requirements and rendering customized solutions; highlight unique selling points & technologies and effectively show benefits against customer products/ services
Facilitate test drives and resolve specific product related queries followed by negotiating & closing sales agreements
Coordinate activities related to delivery of vehicles and render qualitative post sales service for enhancing client satisfaction
Maintain updated knowledge of organizational as well as competitor products for resolving customer queries
Acquaint customers with available extras, accessories and warranties including vehicle finance and insurance facilities for generating additional revenue for the organization
Develop rapport with existing clients & prospects for effectively closing identified business deals
Collaborate with Marketing & Sales Management for implementing optimal pricing strategies across all channels

Enterprise Impact:
Accomplished top position in the Middle East and completed Certified

Managed automotive service and repair requirements for enhancing client satisfaction
Managed administrative functions like setting up appointments, processing repair orders, preparing quotes and invoices
Assessed & logged customer issues for technicians and followed up with the workshop for maintaining completion schedules
Prepared cost & effort estimates and updated the customer on requirements for smooth delivery of vehicle
Earlier Assignments

- Received training on BMW diagnostics - Electrical/Electronic Systems
- Diagnosing mechanical problems and various noises
- Troubleshooting electrical and electronic problems

Provided highest levels of customer satisfaction in coordinating all automotive service and repair requirements.
Made appointments, processed repair orders, and prepared quotes and invoices. Delivered world-class customer support via phone and in person.
Qualified customer problems and logged them for technicians to review, while communicating with workshop to ensure timely completion of work.
Estimated costs and time for work to be carried out; maintained customer contact to ensure smooth delivery of vehicle.