Instructor Trainer
Brand Partner-Marketing,(Samsung project)
Total years of experience :14 years, 1 Months
•Giving Marketing &Technical training for Samsung partner’s team.
•Preparing reports about Samsung competitors’ products
•Making presentations for Samsung new products.
•Collecting information through my team from the market and analyzing it.
1. Sales Team Leader (SME & Corporate) For Union National Bank from Aug 2009 to Mar 2011.
Job responsibilities:
• Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
• Supporting Developing & Executing Sales Strategies.
• Works with sales members to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Assists with the development and implementation of promotions.
• Provides positive and aggressive leadership to ensure maximum revenue potential.
• Recommends booking goals for sales team members.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked.
• Reviews sales results to identify areas of improvement.
• Follow up with the team to make sure every one is on the right track to achieve the target.
• Ensure high quality of proposed cases recommended to Credit department.
• Increase business opportunities & expand bank's market share along with healthy portfolio.
• Introduce new sources to generate income & eliminate Operational/ Financial losses with managed credit quality.
• Adhere to the Bank's Policy & Procedures.
• Enhance the loan product range/ process, eliminate process defects & revamp product policies.
• Opening new business lines to increase customer base.
• Analyze competitive product offerings in terms of features and benefits.
• Keep apprised of technical product knowledge, sales techniques and marketing trends.
2. Customer service officer For Union National Bank, U.A.E. from Feb 2007 to Aug 2009 with Best Service Award- Gold.
Job responsibilities:
• Providing the customers financial services by delivering unbiased, competent and problem free services to reach the predefined customer satisfaction levels.
• Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives / standards.
• Quick respond for customer queries and handling customer complains.
• Introducing all bank products to existing customers to increase penetration rate, and attracting new customers and new business to the branch.
• Maintaining excellent relationship with all customers and providing an excellent service quality to guarantee customer loyalty.
• Obtain referrals from all customers (existing & new)
• Analyzing the Credit Cases related to New or Existing clients' Loan requests considering eligibly, exposure, debt service ratio and other related credit factors.
• Fully conversant with the Bank policies and anti-money laundering procedures.
3. Real estate Broker For Egyptian Realtor Co. for Real Estate Marketing and Investment from Jun 1999 to Sep 2006
Job responsibilities:
• Preparing real estate marketing plans.
• Meet customer satisfaction and expectations by providing an excellent real estate services
• Providing excellent investment opportunities for real estate investors.
• Always analysis and monitoring both local and international real estate market to be aware of the updated information.
• Provide valuable real estate consultants and advices to both real estate sellers and buyers to guaranty their loyalty.
• Close real estate deals with effective and legal ways to keep and save customer's legal rights.
• Evaluate real estate in a professional and technical way to set its correct and right price.
• Build a large and valuable customer base of both real estate investors and normal real estate existing and prospects customers.
• Understand the customers needs and wants and find the suitable real estate which meets their demands.
• Gathers and analyzes Market Information.
• Tests and recommends new ways to increase Market Share.
• Control negotiations with clients, businesses associates, and businesses contracts.
Real estate evaluation diploma from Ain Shams University (Degree B+) in 2008 Other certification and memberships:
• Certificate in Real Estate finance, certified and approved by Research commercial studies centre Cairo University.
• Real estate Finance Broker licence certified and approved by General authority for real estate finance (GARF) Egypt. • Egyptian Real Estate Evaluation Experts Association's membership.
Bsc of Commerce - Department of Accounting -Zagazig University in 2001
