IT Technical Support Specialist
Orascom Services
مجموع سنوات الخبرة :4 years, 7 أشهر
Azure AD Cloud ☁️
IT Technical Support Specialist
IT Specialist
-Dealing with ManageEngine (Ticketing System) to solve user problems by following them up at the agreed time through SLA. ( +1200 user )
-Escalate unsolved tickets to system admin or network admin.
-Provide first and second-level Enterprise Service Desk/Desktop support by identifying, analysing, and solving customer-reported problems with systems/ applications over the phone and in person.
-Answering day-to-day client queries, Analysing, and Resolving Incidents (Applications, laptops, Desktops, Network Devices, Printers, scanners)
-Follow up the receipt of devices of the resigned employees.
-Repairing and replacing equipment as necessary
-Working on AD (Add user - delete user - password issue), GPO
-Responsible for the necessary maintenance of electronic devices.
-Follow up on the problems of programs and systems.
-Follow up on the company's programs and systems.
-Continue checking Wi-Fi devices and internet flashes.
-Follow up the delivery of equipment to new employees and install the necessary programs for it.
-Follow up on the receipt of devices of the resigned employees
-Maintenance of equipment and periodic inspection of it.
-Purchasing hardware and spare parts for the hardware.
-Follow up on employee requests.
-Follow up if hardware problems are found.
-Follow-up contacts with the branches
-Follow up on the internet line and the connection line for the two branches
-Do the backup for the user periodically.
-Responsible for the necessary maintenance of electronic devices.
-Follow up on the periodic maintenance of the company's electronic devices.
-follow up on the problems of programs and systems.
-Follow up on the company's programs and systems. Continue checking Wi-Fi devices and internet flashes.
-Follow up on the delivery of equipment to new employees and install the necessary programs for it.
-Follow up on the receipt of devices of the resigned employees.
-Maintenance of equipment and periodic inspection of it.
-Purchasing hardware and spare parts for the hardware.
-Follow up on employee requests.
-Follow up if hardware problems are found.
-Follow-up contacts with branches.
-Follow up, if any, problems related to the store.
Computer Science , IT