Mohamed Elsayed

• Provide hands-on support for on-site and head office IT operations, ensuring smooth functioning of all
systems.
• Configure, manage, and troubleshoot servers including Windows Server and Oracle Linux 8,
switches, routers, and peripheral devices.
• Administer Active Directory, DNS, DHCP, and Group Policies across multiple domains.
• Install, configure, and maintain VMware ESXi hosts and virtual machines for both production and
disaster recovery environments.
• Handle backup and restore operations using Veeam, Symantec, and tape libraries, ensuring data
integrity and system availability.
• Configure and manage firewalls (FortiGate, Cisco) and implement network security policies.
• Monitor server hardware, network infrastructure, and storage availability; proactively identify and
resolve issues to ensure maximum uptime.
• Support end-users with hardware, software, and network issues, providing fast and accurate
troubleshooting.
• Assist in IT inventory management, hardware setup, and system documentation for efficient workflow.
• Apply cloud basics knowledge (Azure) to support infrastructure integration and future IT projects.

• Provided basic technical support to employees, resolving hardware and software issues efficiently.
• Assisted in setup and configuration of computers and networking systems for staff.