Help Desk
Al Habib
Total des années d'expérience :4 years, 2 Mois
Working with customers / employees to identify computer problems and provide advice on solutions.
Keep customer / employee login records
Analyze call records so you can monitor common problems
Update self-help files so that customers / employees can try to fix the problems themselves.
Work with field engineers to visit clients / employees if the problem is more serious.
Test and repair malfunctioning equipment.
IT Support is fully involved in a single contact where they receive problems
It tracks Incident incidents and works to resolve them
Treatment of some problems may be assigned to other sectors within the company if necessary
Divided into two levels, first level and second level
Works through the Service Level Management (SLA) agreement
In addition to a number of other tasks
IT Support is fully involved in a single contact where they receive problems
It tracks Incident incidents and works to resolve them
Treatment of some problems may be assigned to other sectors within the company if necessary
Divided into two levels, first level and second level
Works through the Service Level Management (SLA) agreement
In addition to a number of other tasks
of IT professionals can be categorized as follows:
- Preparing and connecting equipment.
- Installation and preparation of computers.
- Download all necessary programs.
- Provide network access and connectivity with employees.
- Security monitoring of information.
- Manage and validate passwords and match security standards.
- Provide staff advice on security breaches such as password change.
- Ensure the protection of installed software.
- Troubleshoot all problems in a timely manner.
- Manage addresses on the network.
- Maintain a list of necessary safeguards.
- Search and audit for both current and potential services and resources.
- Make recommendations for the purchase of new resources.
- Identify and prepare equipment for safe disposal.
- Ensure that equipment is secured and stripped before disposal
The Bachelor of Science in Management Information Systems (MIS) provides an educational background for students to pursue computer and business application learning in order to handle data and business problems. The computer is an important tool that helps managers to work efficiently and effectively in making administrative decisions.
