SALES, BUSINESS DEVELOPMENT MANAGER
The Yellow Boats
مجموع سنوات الخبرة :13 years, 0 أشهر
• Creating development plans and forecasting sales targets and growth projections.
• Identifying market opportunities through meetings, networking, and other channels.
• Meeting existing and potential clients and building positive relationships (DMCs, OTA, corporates, individual clients, and hotel concierge).
• Prepare sales contracts ensuring adherence to law-established rules and guidelines.
• Assist in annual forecasts of assigned territories to enable budget preparations for weekly/ monthly sales reports.
• Preparing sales presentations and participating in sales meetings.
• Liaising with colleagues to develop sales and marketing strategies.
• Attending events such as exhibitions and conferences.
• Training business developers and sales colleagues.
• Promote the company’s products/services addressing or predicting clients’ objectives.
• Provide trustworthy feedback and after-sales support.
• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Develop budget and sales plans within the scope of regional sales.
• Coordinating between customers’ requests, operation, and product team.
• Follow up all inquiries with high professionalism, for maximum business materialization.
• Handle unforeseen problems, and complaints and determine eligibility for refunds.
• Follow-up customers’ payments in coordination with the account.
• Create and search for new ideas to maximize business share.
• Following aggressively with the clients in market to achieve maximum business share.
• Attending day-to-day activities in a highly professional and sufficient way.
• Achieve your monthly/ quarter target calculated by the management.
• Prepare and submit monthly sales reports to Management.
• Prepare lists of potential clients and conduct surveys to identify active hotel searchers
• Prepare sales offers/ leads for requirements services for more specifications/ needs.
• Conduct price negotiations with customers on behalf of hotel management to deals.
• Assess sales performance about necessary adjustments to increase patronage.
• Set annual budgets and implement strategies effective for achieving set targets.
• Oversee the bookings and reservations of rooms to ensure availability and proper arrangement.
• Process/ facilitate requests for customized services: room redecoration, equipment, and switch.
• Collaborate with other hotel staff to ensure client satisfaction.
• Resolve misunderstandings within hotel premises.
• Develop and maintain relationships with current clients and identify new ones.
• Develop ways to improve the customer experience and build brand loyalty.
• Follow-up work, special rates, negotiations, and needs with hotels, and suppliers.
• Achieves or exceeds objectives in terms of timeframes and budgets.
• Manages records of sales, revenue, and other important data.
• Contributes to projects within the Sales & Marketing team.
• Prepares reports and manages records of sales, revenue, and other important data.
• Follows latest developments and monitors our field competition to propose strategies.
• Represent the business at field events, business trips, and Exhibitions.
• Plans and prepares presentations.
• Manage training and development plans for employees.
• Follow up with the Marketing team for the development of marketing tools.
• Provide management with feedback.
• Search and confirm reservations, guide, and consultant to customers.
• Strong understanding of client's travel policy, provide travel offers, and consultations.
• Review operations, customer relationships, and improvement suggestions.
• Proactively provides feedback to management to avoid future customer issues.
• Seeks opportunities to help teamwork to create a positive work environment.
• Review team issues, and determine root causes, and alternative solutions.
• Completes administrative tasks as assigned.
• Attend scheduled meetings and calls as assigned.
• Gather and monitor financial data (sales revenues and liabilities).
• Prepare monthly, quarterly, and annual statements (balance sheets/ income statements).
• Forecast costs, and revenues, manage tax payments, and organize internal audits.
• Prepare budgets (for the entire company and by department).
• Monitor and report on accounting discrepancies.
• Conduct detailed risk analyses to assess potential investments.
• Analyze financial trends.
• Perform month-end and year-end close processes.
• Serves customers by selling products and meeting customer needs.
• Maintain/ develop client relationships to ensure first-class customer service levels.
• Identifying business opportunities for existing and new customer contracts.
• Complete and manage customer orders using relevant company technology.
• Monitors competition in the marketplace for pricing, products, and delivery schedules.
• Follow customer complaints, solutions, reports, and plans.
• Visits potential clients for presentation and sales.
• Analyzing market trends to reach customer needs.
• Create/ develop product offers and quality.
• Identify appropriate prospects and manage sales plan action.
• Build/ maintain close partnerships with potential buyers to achieve sales revenue.
• Search latest developments, and monitor competition to propose strategies.
• Displays leadership in customer service to obtain feedback on product quality and service levels.
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