Senior Engineer
Dell EMC
مجموع سنوات الخبرة :11 years, 4 أشهر
Design, Installation, Configuration, and Upgrade of Dell EMC products and the integration of these products with Open Systems environments.
Operational support to customers for implementations and management of Dell EMC solutions.
Working closely with the customer on Dell EMC Best Practices; ensuring Dell EMC solutions working as intended in the customer's environment.
Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning.
Coordinate, plan, and schedule approx. 50 of professional services employees (engineers) within:
o TEAM Region (Turkey, Emerging Africa and Middle East).
o South Africa
o Netherlands
o EMEA Practices (DPAD, ASD, and Source One)
Tasked with calendar managing multiple disciplines including technology implementation, partner and hybrid maintenance support.
Develop and forecast resource planning for current and incoming projects
Installation, Configuration, troubleshooting, upgrading and supporting EMC products and the integration of these products with Open Systems environments
Operational support to customers for implementations and management of EMC solutions. Working closely with the customer on EMC Best Practices; ensuring EMC solutions working as intended in the customer's environment.
Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations, and upgrades
Installation, Configuration, troubleshooting, upgrading and supporting EMC products and the integration of these products with Open Systems environments
Operational support to customers for implementations and management of EMC solutions. Working closely with the customer on EMC Best Practices; ensuring EMC solutions working as intended in the customer's environment.
Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations, and upgrades