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Mohamed El Shihabi, IT Consultant

Mohamed El Shihabi

IT Consultant·Dell

Egypt

Bachelor's degree, Communication and Electronics

Work experience

Total years of experience: 13 years, 5 months

IT Consultant

August 2021 - Present

Dell

Cairo, Egypt

August 2021 - Present

Company industry:
IT Services
Job role:
Information Technology

Senior Engineer

August 2019 - August 2021

Dell EMC

Cairo, Egypt

August 2019 - August 2021

Design, Installation, Configuration, and Upgrade of Dell EMC products and the integration of these products with Open Systems environments.

Operational support to customers for implementations and management of Dell EMC solutions.

Working closely with the customer on Dell EMC Best Practices; ensuring Dell EMC solutions working as intended in the customer's environment.

Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning.
Company industry:
IT Services
Job role:
Information Technology

Implementation Specialist II

August 2018 - August 2019

Dell EMC

Cairo, Egypt

August 2018 - August 2019

Installation, Configuration, troubleshooting, upgrading and supporting EMC products and the integration of these products with Open Systems environments

Operational support to customers for implementations and management of EMC solutions. Working closely with the customer on EMC Best Practices; ensuring EMC solutions working as intended in the customer's environment.

Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations, and upgrades
Company industry:
IT Services
Job role:
Information Technology

Implementation Specialist

April 2016 - August 2018

Dell EMC

Cairo, Egypt

April 2016 - August 2018

Installation, Configuration, troubleshooting, upgrading and supporting EMC products and the integration of these products with Open Systems environments

Operational support to customers for implementations and management of EMC solutions. Working closely with the customer on EMC Best Practices; ensuring EMC solutions working as intended in the customer's environment.

Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations, and upgrades
Company industry:
IT Services
Job role:
Information Technology

Resource Manager

January 2013 - April 2016

EMC2

Cairo, Egypt

January 2013 - April 2016

Coordinate, plan, and schedule approx. 50 of professional services employees (engineers) within:
o TEAM Region (Turkey, Emerging Africa and Middle East).
o South Africa
o Netherlands
o EMEA Practices (DPAD, ASD, and Source One)

Tasked with calendar managing multiple disciplines including technology implementation, partner and hybrid maintenance support.

Develop and forecast resource planning for current and incoming projects
Company industry:
IT Services
Job role:
Human Resources and Recruitment

Education

Arab Academy for Science & Technology

July 2011

July 2011

Bachelor's degree, Communication and Electronics

Egypt

GPA (point): 3 out of 4

GPA (point): 3 out of 4

View attachment

Skills

Customer Focus
Expert
Customer Focus
Expert
Implementation Services
Expert
Implementation Services
Expert
Software Implementation
Expert
Software Implementation
Expert
Legato Networker
Expert
Legato Networker
Expert
Backup Solutions
Expert
Backup Solutions
Expert
Organizational skills
Expert
Organizational skills
Expert
Microsoft Office suite
Expert
Microsoft Office suite
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Presentation skills
Expert
Presentation skills
Expert
Problem Solving.
Expert
Problem Solving.
Expert
Resource Management
Expert
Resource Management
Expert
Planning
Expert
Planning
Expert
Customer Service
Expert
Customer Service
Expert
Electronics
Expert
Electronics
Expert
Science
Expert
Science
Expert

Languages

English

Expert

Arabic

Expert

Spanish

Beginner

Training and Certifications

Certifications
PowerProtect Cyber Recovery
Dec 2020
Expert - Implementation Engineer, NetWorker Version 7.0
Jul 2020
Specialist - Technology Architect, Data Protection Version 1.0
Mar 2019
Implementation Engineer, NetWorker Specialist Version 7.0 (EMCIE)
Nov 2016
Implementation Engineer, Avamar Specialist Version 7.0 (EMCIE)
Feb 2017
ISM Version 3 (EMCISA)
May 2016
Implementation Engineer, Data Domain Specialist Version 1.0 (EMCIE)
Aug 2016
ISM Version 2 (EMCISA)
Nov 2013
ITIL® FOUNDATION
May 2014