Mohamed Esmat Abdel Rahman

- Update employee records with new hire information and/or changes in employment status ( hiring, transferring, promoting, and terminating).
- Process employees’ queries and respond in a timely manner
- Explaining human resources policies, procedures, laws, and standards to new and existing employees
- Ensuring new hire paperwork is completed and processed
- Processing all personnel action forms and ensuring proper approval
- Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks.
- Preparing employees timekeeping records
- Participating in payroll cycle

handle and resolve customer complaints.
• serve as a primary point-of-contact for customers requesting or inquiring.
• obtain and evaluate all relevant information to handle inquiries and complaints.
• perform customer verifications.
• process orders, forms, applications and requests.
• direct requests and unresolved issues to the designated resource.
• manage customer’s accounts.
• keep records of customer interactions and transactions.
• record details of inquiries, comments and complaints

Providing individualized customer service of high-standard professional level.
• Building the interest of customers in the products and services offered by the organization.
• Maintain and develop cross-selling transactions through cultivation of account relationships, Maintain personal contacts with individuals through business calls and cross selling
• Assisting customers of communication based organization with service queries and problems.
• Providing feedback regularly on the effectiveness and soundness of policies and procedures of sales department.
• Performs any other duties assigned by the direct manager.
• Working individually to achieve self target and working with the teamwork to achieve group target.

Provide complete and appropriate solutions for every customer to achieve sales goal and maximize customer satisfaction.
• Follow all company procedures and policies faithfully.
• Execute all transactions quickly and accurately.
• Attract new potential customers whether individuals or corporate.
• Attract high net worth clients.
• Greet customers on the sales floor, determine the customer's needs and provide information on the make, type, and comparative quality of the merchandise desired as well as suggest an appropriate selection of complimentary merchandise.
• Recommend selections that meet the customer's needs, and emphasize selling points of items such as quality, utility, versatility, etc.
• Attract new potential customers whether individuals or corporate.
• Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.

Provide complete and appropriate solutions for every customer to achieve sales goal and maximize customer satisfaction.
• Follow all company procedures and policies faithfully.
• Execute all transactions quickly and accurately.
• Attract new potential customers whether individuals or corporate.
• Attract high net worth clients.
• Greet customers on the sales floor, determine the customer's needs and provide information on the make, type, and comparative quality of the merchandise desired as well as suggest an appropriate selection of complimentary merchandise.
• Recommend selections that meet the customer's needs, and emphasize selling points of items such as quality, utility, versatility, etc.
• Attract new potential customers whether individuals or corporate.
• Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.