Marketing and Public Relations Specialist
Three Sixty
مجموع سنوات الخبرة :7 years, 3 أشهر
- Plan and implement marketing strategy, including advertising and Public Relation.
- Lead survey initiatives and analyze public opinion.
- Represent the company on real estate exhibitions.
- Collect customer’s data and their needs in real estate exhibitions.
- Increase awareness of real estate investment high profits.
- Fostering community relations through events such as open days and through involvement in
community initiatives.
- Write scripts for telesales team to call the potential customers and how to convince them.
- Improve Company reputation through great customer service experience.
- Handle customer inquiries via emails, calls, and online platforms.
- Manage relevant reporting planning systems of management and financial information for the sales and marketing departments.
- Select and manage external agencies.
- Support driver-partners with on boarding process in Middle-East and 7 African countries.
- Promptly handle all Level 3 and Level 4 incidents/accidents that could affect the safety of the platform
- Respond to critical emergencies and coordinate responses between internal and external stakeholders,
- Working with internal teams throughout investigation to problem solve as well as gather additional information from sources to identify solutions to complete and close cases
- Interview reporting parties and effectively document conversations to ensure that the appropriate actions are taken; Working with media and law enforcement for critical incidents/accidents that occur on and off the platform.
- Comply with requests from parties such as news reporters and detectives
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Sourcing new buyers/sellers through cold calling and following up the warm leads
- Qualifying and listing seller’s properties as per the market evaluation; qualifying buyers as per the set criteria of categorizing them under end user or investor profiles to achieve sales quota
- Marketing clients properties on the local and international portals as well as pitching the properties to potential suitable buyers
- Generating periodic market analysis report; presenting real estate market stats to the clients in order to keep them abreast with the market conditions
- Following up on all paperwork as necessary and ensuring that accurate and up to date information is available for entry into relevant database programs.
- Ensuring an effective working relationship with owners, developers and clients, and briefing the manager promptly on any significant issues arising from those contacts.
- Preparing adequate and complete supporting documentation for submission to the Accounts Division to ensure accurate, timely remittances. Forwarding cheques and necessary documents to landlords and/or real-estate companies for payments received on their behalf.
- Maintaining accurate records on properties, clients, and landlords on the CRM.
- Achieve highest degrees of customer satisfaction.
- Deliver technical support for Blackberry and I-phone
- Deliver world-class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues.
- Demonstrate best judgment in the disbursement of adjustments and credits.
- Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
- Exercised strong interpersonal communication skills with customers and department personnel.
- Accepted assignments with an open, cooperative, positive and team-oriented attitude