Senior sales executive
Etisalat Egypt
مجموع سنوات الخبرة :19 years, 0 أشهر
1. Dealing with customers and identify their needs.
2. Handle customer's inquiries and provide solutions to their problems.
3.Sell Etisalat products and services and ensure proper collection of required documents.
4.Sell Handsets (Samsung-Nokia-Blackberry-HTC-I-Phone).
5. Ensure high level of quality and accuracy in the daily work.
6. Ensure compliance to policies & procedures.
7. -Handling all paper work which is reported to the different company departments.
8. Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports.
9. Achieving individual Sales monthly target, net activation 100%.
10. Motivating Team to increase
sales
• Develop, build, and manage a client base of corporate accounts.
• Oversee the sales process at each stage from quote to purchasing to fulfillment and follow up.
• Target new and existing accounts within the Lotteries, Oil & Gas, Construction, Government and Educational sectors for new business.
• Work with the Marketing Dept to develop and execute Corporate Sales initiatives.
• Prospect new clients via sales calls, direct mail, email and networking events.
• Follow up on leads generated through retail stores, research and promotional events.
• Generate monthly budgets and sales forecasts
• Investigate and troubleshoot customer service issues
*Store Manager since Aug 2009 till now
1- Managing and motivating the team to increase sales and ensure
efficiency.
2- Dealing with staffing issues
3- Ensuring standards for quality for customer service.
4- Responding to customer complaints and comments.
5- Updating colleagues on business performance, new initiatives and other pertinent -issues.
6- Maintaining awareness of market trends in the retail industry, understanding. Forthcoming customer initiatives and monitoring what local competitors are doing.
7- Initiating changes to improve the business.
8- Dealing with sales, as and when required. The store can compete effectively in the local market.
*Senior customer service from Jan 2006 till July 2009:
1- Dealing with customer problems.
2- Inform customers of their rights and duties based on company policy.
3- Provide a high degree of responsibility for the confidentiality of clients.
4- An escalation of responsibilities in dealing with customer complaints at all times.
5-Make a reports to the management.
6-Make Training to new hire in the branch.
7-Follow up customers.
Sale Rep. in Radioshack :
Main Duties and Responsibilities:
1- Stocks shelves, counters, or tables with merchandise.
2- Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
3- Answers customer's questions concerning location, price, and use of merchandise.
4- Removes and records amount of cash in register at end of shift.
5- Keeps record of sales, prepares inventory of stock, and orders merchandise
Bcs of English Commerce – Accounting department